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Junior Service Desk Agent(m/w/x)
Full-timeOn-siteJunior
Bubendorf
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BABank J. Safra Sarasin
IT Service Desk Agent(m/w/x)
Basel
Full-timeOn-siteExperienced
Nejo AI Summary
First-level IT support for global employees at a sustainable private bank. IT apprenticeship or relevant Service Desk experience required. On-call support, central city office locations, above-average insurance coverage.
Requirements
- IT apprenticeship or relevant IT Service Desk experience
- Knowledge of banking business (advantageous)
- Problem weighing and prioritization skills
- Strong analytical and problem-solving skills
- Strong work ethics, integrity, and accountability
- Ability to work under pressure
- Very good communication skills
- Strong customer support skills
- Fluency in English
- Fluency in German, French, or Portuguese (plus)
Tasks
- Provide first-level IT support to global employees
- Act as primary contact for customer inquiries
- Record and track incidents and requests
- Resolve issues independently using policies and procedures
- Monitor, report, and escalate open issues
- Identify and contribute to problem resolution
- Update the internal knowledge base
Work Experience
- approx. 1 - 4 years
Education
- Vocational certification
Languages
- English – Native
- German – Basic
- French – Basic
- Portuguese – Basic
Benefits
Other Benefits
- On-call support
- Above average insurance coverage
Startup Environment
- Entrepreneurial spirit
- Global growth strategy
Parking & Commuter Benefits
- Central city office locations
Healthcare & Fitness
- Contribution to health insurance
Additional Allowances
- Meal allowance
Job Security
- Stable environment
Competitive Pay
- Competitive offering
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Bank J. Safra Sarasin and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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BABank J. Safra Sarasin
IT Service Desk Agent(m/w/x)
Basel
Full-timeOn-siteExperienced
Nejo AI Summary
First-level IT support for global employees at a sustainable private bank. IT apprenticeship or relevant Service Desk experience required. On-call support, central city office locations, above-average insurance coverage.
Requirements
- IT apprenticeship or relevant IT Service Desk experience
- Knowledge of banking business (advantageous)
- Problem weighing and prioritization skills
- Strong analytical and problem-solving skills
- Strong work ethics, integrity, and accountability
- Ability to work under pressure
- Very good communication skills
- Strong customer support skills
- Fluency in English
- Fluency in German, French, or Portuguese (plus)
Tasks
- Provide first-level IT support to global employees
- Act as primary contact for customer inquiries
- Record and track incidents and requests
- Resolve issues independently using policies and procedures
- Monitor, report, and escalate open issues
- Identify and contribute to problem resolution
- Update the internal knowledge base
Work Experience
- approx. 1 - 4 years
Education
- Vocational certification
Languages
- English – Native
- German – Basic
- French – Basic
- Portuguese – Basic
Benefits
Other Benefits
- On-call support
- Above average insurance coverage
Startup Environment
- Entrepreneurial spirit
- Global growth strategy
Parking & Commuter Benefits
- Central city office locations
Healthcare & Fitness
- Contribution to health insurance
Additional Allowances
- Meal allowance
Job Security
- Stable environment
Competitive Pay
- Competitive offering
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Bank J. Safra Sarasin and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Bank J. Safra Sarasin
Industry
FinancialServices
Description
The company is a leading sustainable private bank offering personalized services in investment advisory and asset management.
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- D-ploy
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