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L'
L'Oréal
2h ago

IT Service Delivery Manager Europe(m/w/x)

Düsseldorf
Full-timeOn-siteSenior

Description

Service delivery for SAP-based beauty-tech operations across European business units and external offshore partners. ITIL4 certification and 7+ years of international ITSM experience required. Voluntary profit-sharing scheme, comprehensive social benefits.

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Requirements

  • 7 years experience in IT/SAP
  • Experience in international context ideally
  • ITIL4 certification and ITSM expertise
  • Strong Project Management and offshore skills
  • Excellent communication and soft skills
  • Fluency in English
  • French language skills as a plus

Education

Bachelor's degree
OR
Master's degree

Work Experience

7 years

Tasks

  • Manage support services following global quality, time, and cost standards
  • Develop and maintain communication with business leaders and CIOs
  • Foster effective relationships with external partners
  • Ensure compliance with release and deployment governance
  • Guarantee reliable support from service providers
  • Lead the resolution of operational crises and escalations
  • Collaborate with IT departments to manage critical issues
  • Implement ITIL and ITSM frameworks
  • Drive continual improvement across all digital solutions

Tools & Technologies

SAPITIL4ITSM

Languages

EnglishBusiness Fluent

FrenchBasic

Benefits

Job Security

  • Permanent employment contract
  • Crisis-resistant growing market

Competitive Pay

  • Attractive competitive remuneration package

Bonuses & Incentives

  • Voluntary profit-sharing scheme

Other Benefits

  • Personal and professional development

Learning & Development

  • Strong learning curve

Informal Culture

  • Strong team spirit
  • Open cooperative corporate culture

Career Advancement

  • National and international development
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