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MAMAERSK LOGISTICS & SERVICES FRANCE SAS

.IT Hardware Support Technician Warehouse(m/w/x)

Herleshausen
Full-timeOn-siteEntry Level

Onsite end-user device support and physical IT equipment maintenance in a warehouse setting. Strong desktop support and Wi-Fi/WLAN troubleshooting skills required. Daily shift work, 7:00 AM - 3:30 PM.

Requirements

  • Strong 2nd level desktop support skills
  • Proficient with end-user devices and mobile setup
  • Experience with Wi-Fi/WLAN and video conferencing
  • Basic understanding of warehouse operations
  • Familiar with IT infrastructure and troubleshooting
  • Knowledge of ITSM tools and ITIL V3 Foundation certified
  • Strong customer service mindset and problem-solving ability
  • Excellent communication and collaboration skills
  • Presentation and training abilities
  • Good English and German skills

Tasks

  • Support end-user devices onsite
  • Manage IT asset records
  • Maintain IT equipment physically
  • Set up and maintain end-user hardware
  • Provide 2nd and 3rd level IT support
  • Ensure SLA compliance
  • Coordinate with vendors for hardware issues
  • Take ownership of complex incidents
  • Manage IT incidents and problems
  • Support local IT projects and rollouts
  • Maintain accurate asset records
  • Serve as primary IT support
  • Support other European sites occasionally
  • Participate in IT projects
  • Provide remote and on-site support
  • Be available on-call
  • Represent IT services within the organization

Education

  • Compulsory education

Languages

  • EnglishAdvanced
  • GermanAdvanced

Tools & Technologies

  • Windows 10
  • VPN
  • Citrix
  • Microsoft 365
  • iOS
  • Android
  • Wi-Fi/WLAN
  • Teams Rooms
  • IP softphones
  • Teams Live Events
  • Active Directory
  • ServiceNow
  • ITIL V3
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of MAERSK LOGISTICS & SERVICES FRANCE SAS and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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