Internship in International Service IT and Processes(m/w/x)

Requirements

• Studies in Business Administration, Economics, IT Management or comparable
• Confident handling of MS Office
• Strong interest in digital processes
• First practical experience in international or cross-functional environment (plus)
• Initial exposure to Jira, Signavio or Solution Manager (beneficial)
• Strong communication and interpersonal skills
• Enjoyment of working in diverse and interdisciplinary teams
• Structured, proactive and self-driven work manner
• Quick understanding of complex topics
• Comfortable working with IT-related content
• Openness to taking responsibility for work packages
• Passion for customer service and service business processes
• Willingness to learn and adapt to new technologies
• Business fluent English and very good German
• Enrollment at university

Tasks

• Support service partner activities
• Manage warranty processes
• Align service workflows across countries
• Test new digital functionalities
• Prepare training content
• Contribute to change management activities
• Scope new markets for service expansion
• Coordinate with international stakeholders
• Drive the knowledge management process
• Identify and structure business requirements
• Enhance and develop global processes
• Monitor project progress
• Prepare project reports
• Maintain Jira-based project tracking
• Document and improve service processes
• Maintain a consistent process framework
• Apply agile methods in international service

Education

Languages

Tools & Technologies