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HITACHI ENERGY LTD
9d ago

Internship in Customer Experience and Continuous Improvement(m/w/x)

Zürich
Full-timeInternshipOn-site

Description

You will drive service excellence by analyzing customer journeys and streamlining operations. Your day-to-day involves turning feedback into actionable insights to enhance the company's overall experience.

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Requirements

  • •Degree in Business, Engineering, or related field
  • •Strong analytical and problem-solving skills
  • •Excellent communication and interpersonal skills
  • •Proficiency in Microsoft Office Suite
  • •Familiarity with continuous improvement methodologies
  • •Interest in customer experience and operations
  • •Ability to work independently and multitask
  • •Official university certificate for mandatory internship

Education

Currently in higher education

Tasks

  • •Map and analyze customer service processes
  • •Identify pain points and improvement areas
  • •Enhance digital and traditional customer touchpoints
  • •Analyze feedback data for actionable insights
  • •Streamline operations using Lean or Six Sigma
  • •Collaborate across departments for customer satisfaction
  • •Prepare reports on project progress and metrics
  • •Research energy sector best practices
  • •Create documentation and training materials

Tools & Technologies

Microsoft Office SuiteExcelPowerPointWordLeanSix SigmaAgile

Languages

English – Business Fluent

Benefits

Flexible Working

  • •Flexible working conditions

Mentorship & Coaching

  • •Dedicated mentorship

Startup Environment

  • •Supportive and inclusive environment
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of HITACHI ENERGY LTD and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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