CHEP Deutschland GmbH
Coordinator, Retail Accounts(m/w/x)
Full-timeWith HomeofficeJunior
Köln
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CHCHEP Deutschland GmbH
Interner Kundenbetreuer Retail(m/w/x)
Köln
Full-timeWith Home OfficeJunior
Nejo AI Summary
Supporting Account Managers with customer inquiries for reusable logistics solutions, analyzing data discrepancies for quality. Completed commercial training required, B2B customer service experience desirable. Workation options, 30 days annual leave.
Requirements
- Completed commercial training
- Degree is advantageous, but not mandatory
- First experience in B2B customer service environment is desirable
- Teamwork and mutual support
- High level of customer orientation
- Good analytical skills and affinity for numbers
- Very good communication skills in spoken and written form
- Good knowledge of MS Office; Salesforce and SAP can be taught
- Fluent German and good English skills, additional European languages are advantageous
- Account Management, Adaptability, Customer Engagement, Customer Journey Analysis, Customer Satisfaction, Data Analytics, Data Integrity, Empathy, Experimentation, Issue Management, Process Improvements, Relationship Management, Root Cause Analysis (RCA), Taking Ownership, Teamwork, Understanding Customers
Tasks
- Support internal Retail Account Managers with customer inquiries
- Provide excellent customer service
- Build proactive customer relationships
- Analyze discrepancies in customer data
- Implement measures for quality improvement
- Critically review and optimize existing processes
- Monitor customer KPIs and metrics
- Assist with internal and centrally managed inquiries
- Oversee and support external call centers
Education
- Vocational certificationOR
- Currently in higher education
Languages
- German – Native
- English – Business Fluent
Tools & Technologies
- MS Office
- Salesforce
- SAP
Benefits
Competitive Pay
- Wettbewerbsfähiges Gehalt
- Teilnahme am globalen Brambles-Aktienprogramm
Bonuses & Incentives
- Jährliche Bonuszahlung
Flexible Working
- Flexibles Hybrid-Arbeitsmodell
Workation & Sabbatical
- Workation Optionen
More Vacation Days
- 30 Tage Jahresurlaub
- 3,5 zusätzliche arbeitsfreie Tage
Retirement Plans
- Betriebliche Altersvorsorge
Public Transport Subsidies
- 50% Fahrtkostenzuschuss
Purpose-Driven Work
- 3 Tage für freiwillige Projekte
Company Bike
- Company Bike
Additional Allowances
- Kinderbetreuungszuschuss
Healthcare & Fitness
- Urban Sports Club
Corporate Discounts
- Vergünstigungen durch Corporate Benefits
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of CHEP Deutschland GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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CHCHEP Deutschland GmbH
Interner Kundenbetreuer Retail(m/w/x)
Köln
Full-timeWith Home OfficeJunior
Nejo AI Summary
Supporting Account Managers with customer inquiries for reusable logistics solutions, analyzing data discrepancies for quality. Completed commercial training required, B2B customer service experience desirable. Workation options, 30 days annual leave.
Requirements
- Completed commercial training
- Degree is advantageous, but not mandatory
- First experience in B2B customer service environment is desirable
- Teamwork and mutual support
- High level of customer orientation
- Good analytical skills and affinity for numbers
- Very good communication skills in spoken and written form
- Good knowledge of MS Office; Salesforce and SAP can be taught
- Fluent German and good English skills, additional European languages are advantageous
- Account Management, Adaptability, Customer Engagement, Customer Journey Analysis, Customer Satisfaction, Data Analytics, Data Integrity, Empathy, Experimentation, Issue Management, Process Improvements, Relationship Management, Root Cause Analysis (RCA), Taking Ownership, Teamwork, Understanding Customers
Tasks
- Support internal Retail Account Managers with customer inquiries
- Provide excellent customer service
- Build proactive customer relationships
- Analyze discrepancies in customer data
- Implement measures for quality improvement
- Critically review and optimize existing processes
- Monitor customer KPIs and metrics
- Assist with internal and centrally managed inquiries
- Oversee and support external call centers
Education
- Vocational certificationOR
- Currently in higher education
Languages
- German – Native
- English – Business Fluent
Tools & Technologies
- MS Office
- Salesforce
- SAP
Benefits
Competitive Pay
- Wettbewerbsfähiges Gehalt
- Teilnahme am globalen Brambles-Aktienprogramm
Bonuses & Incentives
- Jährliche Bonuszahlung
Flexible Working
- Flexibles Hybrid-Arbeitsmodell
Workation & Sabbatical
- Workation Optionen
More Vacation Days
- 30 Tage Jahresurlaub
- 3,5 zusätzliche arbeitsfreie Tage
Retirement Plans
- Betriebliche Altersvorsorge
Public Transport Subsidies
- 50% Fahrtkostenzuschuss
Purpose-Driven Work
- 3 Tage für freiwillige Projekte
Company Bike
- Company Bike
Additional Allowances
- Kinderbetreuungszuschuss
Healthcare & Fitness
- Urban Sports Club
Corporate Discounts
- Vergünstigungen durch Corporate Benefits
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of CHEP Deutschland GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
CHEP Deutschland GmbH
Industry
Logistics
Description
The company helps move goods efficiently and sustainably through a share-and-reuse business model.
Not a perfect match?
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