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MEMediaMarktSaturn Retail Group

International Client Success & Operations Manager - Retail Media & Partner Marketing(m/w/x)

München, Ingolstadt, Hamburg
Full-timeWith Home OfficeExperienced
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Standardizing post-sales processes for 150+ products in Europe's leading consumer electronics retail media. Experience in Retail Media operations and data dashboards required. 30 days vacation, company pension plan.

Requirements

  • Experience in Client Success, Revenue Operations, Sales Enablement, Digital Advertising Operations, Retail Media Operations, Process Management, or similar role
  • Strategic and process-driven mindset
  • Ability to combine operational excellence and commercial thinking
  • Experience in Retail Media, AdTech, Digital Marketing, or related environments
  • Working with data, dashboards, reporting structures, and operational systems
  • Ability to analyze and improve complex workflows in international, cross-functional, and matrix organizations
  • Communication and stakeholder management skills
  • Ability to align teams across markets without direct authority
  • English fluency

Tasks

  • Transform Client Success & Operations into a proactive commercial growth function
  • Design and standardize end-to-end post-sales processes for 150+ products
  • Create and implement scalable playbooks, SOPs, reports, and dashboards
  • Develop and roll out shared tools for local country teams
  • Harmonize service standards across the portfolio
  • Ensure consistent, high-quality partner value delivery
  • Use campaign and performance data for ROI reporting
  • Track key post-sales KPIs and increase global performance transparency
  • Identify and address bottlenecks and inefficiencies
  • Identify upsell and cross-sell opportunities
  • Translate findings into scalable process and commercial improvements
  • Integrate and optimize workflows across core systems
  • Train and onboard local teams to adopt new processes and tools
  • Enable local teams to meet global standards
  • Bridge communication between local markets and cross-functional teams

Work Experience

  • approx. 1 - 4 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • English – Fluent

Tools & Technologies

  • Jira
  • Salesforce
  • ADvendio

Benefits

More Vacation Days

  • 30 days vacation

Retirement Plans

  • Company pension plan

Corporate Discounts

  • Employee discount

Healthcare & Fitness

  • Fitness collaborations

Learning & Development

  • Training and education

Informal Culture

  • Open corporate culture
  • Teamwork
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of MediaMarktSaturn Retail Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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