Description

In this role, you will be at the forefront of incident management, coordinating efforts across departments and ensuring effective communication during disruptions. Your daily responsibilities will include designing processes, managing incidents, and driving quality improvements.

Requirements

• •Technical degree or comparable further training
• •Knowledge of IT production and operations in a bank, familiarity with ITIL standards, ideally proven by ITIL certificates
• •Strong agile mindset and willingness to work cooperatively in interdisciplinary teams
• •Customer, solution, and service orientation with conceptual, analytical, and communication skills
• •Willingness to participate in on-call duty to resolve disruptions
• •Very good written and spoken German and English

Tasks

• •Coordinate cooperation between departments and providers
• •Design and manage incident operations processes
• •Monitor and orchestrate incident management across departments
• •Establish and follow up on quality improvement measures
• •Act as manager on duty during major incidents
• •Implement sustainable error correction and management measures
• •Conduct root cause analyses
• •Communicate targeted reports to management

Benefits