Implementation Analyst(m/w/x)

Requirements

• Completed technical university degree (geoinformatics, computer science, information technology, or surveying)
• Professional experience in network information systems or geographic information systems project work
• Advantageous experience in the energy industry
• Good IT skills in Microsoft operating systems (IIS, Active Directory, Group Policies, network)
• Proficiency in scripting languages (MS PowerShell or Perl)
• Good knowledge of Oracle and SQL Server databases, ideally with .Net programming experience
• Structured thinking and goal/success-oriented work style
• Ability to explain technical content, define learning objectives, monitor progress
• Good English and very good German language skills (written and spoken)
• Willingness to undertake occasional business trips

Tasks

• Set up, install, and configure client solutions.
• Customize client solutions.
• Manage initial client access.
• Map and transfer client data.
• Create functional requirements documentation.
• Create design documentation.
• Document lessons learned.
• Train client users.
• Coordinate client user training.
• Test installed system functionality.
• Troubleshoot installed system functionality.
• Identify technical issues.
• Document technical issues.
• Escalate technical issues for resolution.
• Provide client feedback for product and process improvements.
• Support pre-sales activities.
• Document support activities accurately.
• Update the knowledge base.
• Investigate problems with internal teams.
• Discuss design issues with internal teams.
• Provide customer feedback to internal teams.
• Seek client feedback.
• Seek internal stakeholder feedback.
• Identify improvement opportunities.
• Contribute to software solution enhancement.
• Provide customer support insights.

Work Experience

Education

Languages

Tools & Technologies