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SISIXT

Head of Workforce Management(m/w/x)

München
Full-timeWith Home OfficeManagement

Defining WFM strategy and organizational structures for a global mobility provider. 10+ years WFM and 5+ years leadership experience required. Discounts on SIXT services and exclusive partner deals.

Requirements

  • Bachelor’s degree in Business, Finance, Economics, Statistics, or equivalent
  • Master’s degree or MBA (ideal)
  • 10+ years progressive WFM experience
  • 5+ years leadership experience
  • Proven track record building and inspiring teams
  • Deep expertise in forecasting
  • Deep expertise in scheduling
  • Deep expertise in capacity planning
  • Deep expertise in real-time management
  • Strong analytical skills
  • Ability to translate complex data into actionable recommendations
  • Excellent presentation skills to senior stakeholders
  • Ability to present complex information with clarity and impact
  • Advanced proficiency in WFM tools
  • Advanced proficiency in Excel
  • SQL experience (plus)
  • Cloud-based WFM experience (plus)

Tasks

  • Define and drive WFM strategy
  • Design organizational structures
  • Forecast contact volumes
  • Align capacity plans
  • Optimize service levels
  • Manage costs
  • Enhance employee satisfaction
  • Implement automation opportunities
  • Champion WFM technologies
  • Lead WFM team
  • Mentor team members
  • Develop high-performing team
  • Provide data-driven insights
  • Report to senior leadership

Work Experience

  • 10 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • EnglishBusiness Fluent

Tools & Technologies

  • NICE
  • Genesys
  • Verint
  • Excel
  • SQL
  • cloud-based WFM

Benefits

Corporate Discounts

  • Discounts on SIXT rent, share, ride and SIXT+
  • Exclusive partner deals

Company Vehicle

  • Attractive vehicle leasing offers
  • Company car

Other Benefits

  • Access to Claude by Anthropic
  • Access to SIXTgpt
  • Capital-forming benefits
  • Gaming area

Retirement Plans

  • Retirement plan contribution

Healthcare & Fitness

  • Modern SIXT gym

Team Events

  • Various leisure activities
  • SIXT choir

Free or Subsidized Food

  • High-quality employee restaurant

More Vacation Days

  • 30 days of vacation

Flexible Working

  • Hybrid working model
  • Flexible hours

Social Impact

  • One volunteer day per year
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SIXT and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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