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Head of Workforce Management(m/w/x)
Defining WFM strategy and organizational structures for a global mobility provider. 10+ years WFM and 5+ years leadership experience required. Discounts on SIXT services and exclusive partner deals.
Requirements
- Bachelor’s degree in Business, Finance, Economics, Statistics, or equivalent
- Master’s degree or MBA (ideal)
- 10+ years progressive WFM experience
- 5+ years leadership experience
- Proven track record building and inspiring teams
- Deep expertise in forecasting
- Deep expertise in scheduling
- Deep expertise in capacity planning
- Deep expertise in real-time management
- Strong analytical skills
- Ability to translate complex data into actionable recommendations
- Excellent presentation skills to senior stakeholders
- Ability to present complex information with clarity and impact
- Advanced proficiency in WFM tools
- Advanced proficiency in Excel
- SQL experience (plus)
- Cloud-based WFM experience (plus)
Tasks
- Define and drive WFM strategy
- Design organizational structures
- Forecast contact volumes
- Align capacity plans
- Optimize service levels
- Manage costs
- Enhance employee satisfaction
- Implement automation opportunities
- Champion WFM technologies
- Lead WFM team
- Mentor team members
- Develop high-performing team
- Provide data-driven insights
- Report to senior leadership
Work Experience
- 10 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- NICE
- Genesys
- Verint
- Excel
- SQL
- cloud-based WFM
Benefits
Corporate Discounts
- Discounts on SIXT rent, share, ride and SIXT+
- Exclusive partner deals
Company Vehicle
- Attractive vehicle leasing offers
- Company car
Other Benefits
- Access to Claude by Anthropic
- Access to SIXTgpt
- Capital-forming benefits
- Gaming area
Retirement Plans
- Retirement plan contribution
Healthcare & Fitness
- Modern SIXT gym
Team Events
- Various leisure activities
- SIXT choir
Free or Subsidized Food
- High-quality employee restaurant
More Vacation Days
- 30 days of vacation
Flexible Working
- Hybrid working model
- Flexible hours
Social Impact
- One volunteer day per year
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Head of Workforce Management(m/w/x)
Defining WFM strategy and organizational structures for a global mobility provider. 10+ years WFM and 5+ years leadership experience required. Discounts on SIXT services and exclusive partner deals.
Requirements
- Bachelor’s degree in Business, Finance, Economics, Statistics, or equivalent
- Master’s degree or MBA (ideal)
- 10+ years progressive WFM experience
- 5+ years leadership experience
- Proven track record building and inspiring teams
- Deep expertise in forecasting
- Deep expertise in scheduling
- Deep expertise in capacity planning
- Deep expertise in real-time management
- Strong analytical skills
- Ability to translate complex data into actionable recommendations
- Excellent presentation skills to senior stakeholders
- Ability to present complex information with clarity and impact
- Advanced proficiency in WFM tools
- Advanced proficiency in Excel
- SQL experience (plus)
- Cloud-based WFM experience (plus)
Tasks
- Define and drive WFM strategy
- Design organizational structures
- Forecast contact volumes
- Align capacity plans
- Optimize service levels
- Manage costs
- Enhance employee satisfaction
- Implement automation opportunities
- Champion WFM technologies
- Lead WFM team
- Mentor team members
- Develop high-performing team
- Provide data-driven insights
- Report to senior leadership
Work Experience
- 10 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- NICE
- Genesys
- Verint
- Excel
- SQL
- cloud-based WFM
Benefits
Corporate Discounts
- Discounts on SIXT rent, share, ride and SIXT+
- Exclusive partner deals
Company Vehicle
- Attractive vehicle leasing offers
- Company car
Other Benefits
- Access to Claude by Anthropic
- Access to SIXTgpt
- Capital-forming benefits
- Gaming area
Retirement Plans
- Retirement plan contribution
Healthcare & Fitness
- Modern SIXT gym
Team Events
- Various leisure activities
- SIXT choir
Free or Subsidized Food
- High-quality employee restaurant
More Vacation Days
- 30 days of vacation
Flexible Working
- Hybrid working model
- Flexible hours
Social Impact
- One volunteer day per year
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
SIXT
Industry
Transportation
Description
The company is a globally leading mobility service provider offering car rental, car sharing, taxi services, and car subscriptions.
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