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Restaurant Brands International Inc.
5mo ago

Head of Restaurant Operations EMEA(m/w/x)

Zug
Full-timeOn-siteSenior

Description

In this role, you will lead the strategic direction of operations for multiple restaurant brands in the EMEA region, focusing on enhancing performance, guest experience, and operational efficiency while collaborating with franchise partners and cross-functional teams.

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Requirements

  • •Strong organizational leadership experience
  • •Collaborative and teamwork skills
  • •Attention to detail
  • •Problem-solving skills
  • •Strong communication skills
  • •Adaptability
  • •Minimum 10 years of experience in Quick Service Restaurants operations
  • •Business to customer operations experience
  • •Experience in a franchised or similarly structured environment
  • •Experience in the EMEA region and cross-country experience
  • •Experience leading and setting regional strategy
  • •Exceptional interpersonal and problem-solving skills
  • •Full proficiency in English
  • •Ability to travel throughout the EMEA region
  • •Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook)

Work Experience

10 years

Tasks

  • •Shape a forward-looking vision for efficient, customer-centric operations
  • •Identify investment areas and prioritize major initiatives for each brand
  • •Collaborate with franchise partners to enhance restaurant performance
  • •Oversee testing and development of restaurant procedures for food products
  • •Lead the Operations Equipment team to improve efficiencies and minimize maintenance
  • •Ensure exceptional service standards and execute guest experience projects
  • •Develop training programs for restaurant owners and team members
  • •Advise on region-specific training needs and recommend training mediums
  • •Identify labor market challenges and create supportive tools for restaurant owners
  • •Develop and adapt a technology roadmap for restaurant systems and programs

Tools & Technologies

Microsoft Office

Languages

English – Business Fluent

Benefits

Generous Parental Leave

  • •Comprehensive global paid parental leave

Healthcare & Fitness

  • •Free telemedicine

Mental Health Support

  • •Mental wellness support
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