DCI Digital Career Institute GmbH
Senior IT Operations Manager(m/w/x)
Full-timeWith HomeofficeSenior
Berlin
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RARapid Data GmbH
Head of IT System Administration(m/w/x)
Berlin, Selmsdorf
Full-timeWith Home OfficeSenior
Nejo AI Summary
Overseeing IT Operations team and 1st-3rd level service desk for ERP/CRM solutions at a funeral industry software provider. First leadership experience and strong infrastructure, networking, IT security knowledge essential. Autonomy to shape technical direction, flexible hybrid work.
Requirements
- Proven experience in IT operations
- First leadership experience
- Strong knowledge of infrastructure, networking, IT security
- Experience with ITIL and compliance frameworks
- Excellent communication and problem-solving skills
- Fluency in German and English
Tasks
- Provide disciplinary and technical leadership to the IT Operations team.
- Lead the 1st to 3rd level service desk.
- Ensure timely incident resolution.
- Fulfill user requests promptly.
- Consult other departments on technical topics.
- Support development teams on technical projects.
- Manage IT security for servers and networks.
- Secure end-user devices across all locations.
- Implement and enforce security policies.
- Coordinate with stakeholders for compliance.
- Align with portfolio cybersecurity standards.
- Provide required security reports.
- Manage network infrastructure, including routers, WLAN, and VPN.
- Manage connectivity to cloud networks and sites.
- Oversee German site networks (Berlin, Selmsdorf).
- Support remote sites in Sweden and Norway.
- Conduct periodic site visits.
- Manage internet and telecommunications contracts.
- Maintain hardware and software infrastructure.
- Manage system patching and upgrades.
- Oversee system backups.
- Administer vCenter environments in Selmsdorf and Berlin.
- Maintain and back up vCenter environments.
- Manage user and identity administration across the Rapid Group.
- Administer Hybrid Active Directory and Entra ID.
- Administer group-wide tools and services.
- Manage Microsoft 365, SharePoint, RingCentral, Notion, and Bitwarden.
- Plan and deliver tool introductions.
- Manage tool consolidations and upgrades.
- Manage IT vendors and service providers.
- Oversee IT hardware inventory and lifecycle.
- Procure office technology, workstations, and employee devices.
- Manage software purchasing and billing.
- Administer software licenses.
- Track and approve software invoices.
- Continuously improve core IT processes.
- Manage onboarding, offboarding, and access management.
- Maintain the IT knowledge base.
- Develop guides, runbooks, and SOPs.
- Partner with HR and adjacent teams.
- Streamline joiner/mover/leaver workflows.
- Manage timely provisioning and deprovisioning.
- Continuously improve IT operations.
- Automate IT operations.
Work Experience
- 5 - 7 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- ITIL
Benefits
Modern Office
- Modern office spaces
Flexible Working
- Flexible hybrid work arrangements
Purpose-Driven Work
- Meaningful work
- Autonomy
Other Benefits
- Shape technical direction
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Rapid Data GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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RARapid Data GmbH
Head of IT System Administration(m/w/x)
Berlin, Selmsdorf
Full-timeWith Home OfficeSenior
Nejo AI Summary
Overseeing IT Operations team and 1st-3rd level service desk for ERP/CRM solutions at a funeral industry software provider. First leadership experience and strong infrastructure, networking, IT security knowledge essential. Autonomy to shape technical direction, flexible hybrid work.
Requirements
- Proven experience in IT operations
- First leadership experience
- Strong knowledge of infrastructure, networking, IT security
- Experience with ITIL and compliance frameworks
- Excellent communication and problem-solving skills
- Fluency in German and English
Tasks
- Provide disciplinary and technical leadership to the IT Operations team.
- Lead the 1st to 3rd level service desk.
- Ensure timely incident resolution.
- Fulfill user requests promptly.
- Consult other departments on technical topics.
- Support development teams on technical projects.
- Manage IT security for servers and networks.
- Secure end-user devices across all locations.
- Implement and enforce security policies.
- Coordinate with stakeholders for compliance.
- Align with portfolio cybersecurity standards.
- Provide required security reports.
- Manage network infrastructure, including routers, WLAN, and VPN.
- Manage connectivity to cloud networks and sites.
- Oversee German site networks (Berlin, Selmsdorf).
- Support remote sites in Sweden and Norway.
- Conduct periodic site visits.
- Manage internet and telecommunications contracts.
- Maintain hardware and software infrastructure.
- Manage system patching and upgrades.
- Oversee system backups.
- Administer vCenter environments in Selmsdorf and Berlin.
- Maintain and back up vCenter environments.
- Manage user and identity administration across the Rapid Group.
- Administer Hybrid Active Directory and Entra ID.
- Administer group-wide tools and services.
- Manage Microsoft 365, SharePoint, RingCentral, Notion, and Bitwarden.
- Plan and deliver tool introductions.
- Manage tool consolidations and upgrades.
- Manage IT vendors and service providers.
- Oversee IT hardware inventory and lifecycle.
- Procure office technology, workstations, and employee devices.
- Manage software purchasing and billing.
- Administer software licenses.
- Track and approve software invoices.
- Continuously improve core IT processes.
- Manage onboarding, offboarding, and access management.
- Maintain the IT knowledge base.
- Develop guides, runbooks, and SOPs.
- Partner with HR and adjacent teams.
- Streamline joiner/mover/leaver workflows.
- Manage timely provisioning and deprovisioning.
- Continuously improve IT operations.
- Automate IT operations.
Work Experience
- 5 - 7 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- ITIL
Benefits
Modern Office
- Modern office spaces
Flexible Working
- Flexible hybrid work arrangements
Purpose-Driven Work
- Meaningful work
- Autonomy
Other Benefits
- Shape technical direction
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Rapid Data GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Rapid Data GmbH
Industry
IT
Description
Das Unternehmen ist führender Softwareanbieter für die Bestattungsbranche in Europa und entwickelt hochmoderne ERP- und CRM-Lösungen.
Not a perfect match?
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