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CACarl Zeiss AG

Head of Digital Customer Solutions IQR(m/w/x)

München
Full-timeWith Home OfficeExperienced
AI/ML

Orchestrating digital product portfolio development for ZEISS customers and patients. 3-5 years digital product delivery experience required. Modern tech stack, room for experimentation.

Requirements

  • University degree in any subject
  • Solid understanding of web technologies and agile product delivery
  • 3-5 years experience in digital product delivery and operations
  • Embrace ambiguity and deal confidently with change
  • Comfortable interacting with all management levels, proven stakeholder management
  • Authentic, trustworthy, reliable, structured working style
  • Strong analytical skills and problem-solving ability
  • Experience in international, cross-functional teams
  • Strong goal and result orientation ('deliver-attitude')
  • Excellent English proficiency
  • German skills are a plus

Tasks

  • Strategically drive customer experience for ZEISS customers and patients
  • Organize and orchestrate activities to develop digital product portfolio
  • Oversee projects within the business unit
  • Ensure seamless development of experiences and leverage cross-project synergies
  • Develop and manage online customer journeys and experiences
  • Design and implement personalized, omnichannel experiences with data and AI
  • Support professional development of team members
  • Set up product and project teams for success
  • Act as main point of contact for ZEISS partners and end-users
  • Align budgets for projects and initiatives with business owners
  • Align strategic roadmaps and implementation timelines
  • Oversee full process from ideation to implementation to operations
  • Drive continuous improvement and scaling of digital products
  • Work with internal and external stakeholders to support business transformation
  • Lead and contribute to strategic initiatives for future success

Work Experience

  • 3 - 5 years

Education

  • Bachelor's degree

Languages

  • EnglishBusiness Fluent
  • GermanBasic

Tools & Technologies

  • web technologies
  • agile product delivery methodologies

Benefits

Modern Equipment

  • Modern technology stack

Startup Environment

  • Room for experimentation

Informal Culture

  • Excellent teammates

Mentorship & Coaching

  • Lead support for development
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Carl Zeiss AG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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