Alexander Bürkle GmbH & Co. KG
Leitung Lagerlogistik(m/w/x)
Full-timeOn-siteSenior
Freiburg im Breisgau
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ALAlcon
Head of Customer Operations DACH(m/w/x)
Freiburg im Breisgau, Aschaffenburg
Full-timeOn-siteManagement
Nejo AI Summary
Optimizing customer operations for eye care products, driving Q2C strategy transformation. 5-7 years leadership experience and fluency in German/English required. Frequent business travel.
Requirements
- University or comparable business degree
- Fluency in English and German
- 5-7 years proven leadership experience
- Strong management and leadership skills
- Experience in change management and process improvements
- Experience managing remote teams and cultural backgrounds
- Experience in managing budget and financial targets
- Excellent technical skills and innovation
- Strong customer focus and results-driven mindset
- Strong communication skills
- Competencies in talent attraction and team motivation
- Ability to assess risks and prioritize tasks
Tasks
- Lead and optimize customer operations across the DACH region
- Manage KPIs for customer service delivery
- Ensure timely resolution of customer queries
- Drive transformation in line with the global Q2C strategy
- Enhance customer experience with innovative services
- Collaborate with shared service teams for high-quality service
- Redesign organizational structures and processes for efficiency
- Develop a culture that empowers team members
- Ensure compliant and efficient operational processes
- Contribute to commercial success and customer loyalty
Work Experience
- 5 - 7 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
- German – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Alcon and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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ALAlcon
Head of Customer Operations DACH(m/w/x)
Freiburg im Breisgau, Aschaffenburg
Full-timeOn-siteManagement
Nejo AI Summary
Optimizing customer operations for eye care products, driving Q2C strategy transformation. 5-7 years leadership experience and fluency in German/English required. Frequent business travel.
Requirements
- University or comparable business degree
- Fluency in English and German
- 5-7 years proven leadership experience
- Strong management and leadership skills
- Experience in change management and process improvements
- Experience managing remote teams and cultural backgrounds
- Experience in managing budget and financial targets
- Excellent technical skills and innovation
- Strong customer focus and results-driven mindset
- Strong communication skills
- Competencies in talent attraction and team motivation
- Ability to assess risks and prioritize tasks
Tasks
- Lead and optimize customer operations across the DACH region
- Manage KPIs for customer service delivery
- Ensure timely resolution of customer queries
- Drive transformation in line with the global Q2C strategy
- Enhance customer experience with innovative services
- Collaborate with shared service teams for high-quality service
- Redesign organizational structures and processes for efficiency
- Develop a culture that empowers team members
- Ensure compliant and efficient operational processes
- Contribute to commercial success and customer loyalty
Work Experience
- 5 - 7 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
- German – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Alcon and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Alcon
Industry
Healthcare
Description
The company is a global leader in eye care, dedicated to helping people see brilliantly through innovative solutions.
Not a perfect match?
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