tristar Hotelgruppe
Front Office Agent(m/w/x)
Full-timeOn-siteCareer Changer
Düsseldorf
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Managing guest accounts and securing cash/credit transactions at a 155-room hotel. German fluency essential, prior hotel front office experience preferred. Work in a modern 155-room hotel environment.
Requirements
- Strong focus on customer service
- Prior experience in hotel front office operations (preferred)
- Excellent communication skills
- Fluency in German
- Computer skills in Ms Office
- Experience with Property Management Systems (Opera Cloud) (preferred)
- Valid work and residence permit for Germany
Tasks
- Respond promptly, efficiently, and courteously to guest requests
- Maintain control of guest and hotel accounts
- Ensure accurate and timely posting of charges
- Maintain strict security for credit and cash transactions
- Adhere to strict accounting security procedures
- Follow strict security for issuing room keys
- Ensure guest confidentiality and privacy
- Manage communication between guests and hotel departments
- Operate switchboard and guest messaging systems
- Handle all calls promptly and professionally
- Assist with reservations sales calls
- Promote hotel facilities
- Maximize sales using product knowledge and selling skills
Work Experience
- approx. 1 - 4 years
Education
- Compulsory education
Languages
- German – Business Fluent
Tools & Technologies
- Ms Office
- Opera Cloud
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Accor and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Managing guest accounts and securing cash/credit transactions at a 155-room hotel. German fluency essential, prior hotel front office experience preferred. Work in a modern 155-room hotel environment.
Requirements
- Strong focus on customer service
- Prior experience in hotel front office operations (preferred)
- Excellent communication skills
- Fluency in German
- Computer skills in Ms Office
- Experience with Property Management Systems (Opera Cloud) (preferred)
- Valid work and residence permit for Germany
Tasks
- Respond promptly, efficiently, and courteously to guest requests
- Maintain control of guest and hotel accounts
- Ensure accurate and timely posting of charges
- Maintain strict security for credit and cash transactions
- Adhere to strict accounting security procedures
- Follow strict security for issuing room keys
- Ensure guest confidentiality and privacy
- Manage communication between guests and hotel departments
- Operate switchboard and guest messaging systems
- Handle all calls promptly and professionally
- Assist with reservations sales calls
- Promote hotel facilities
- Maximize sales using product knowledge and selling skills
Work Experience
- approx. 1 - 4 years
Education
- Compulsory education
Languages
- German – Business Fluent
Tools & Technologies
- Ms Office
- Opera Cloud
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Accor and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Accor
Industry
Hospitality
Description
Das Unternehmen betreibt das Novotel Düsseldorf City West, ein 4-Sterne-Hotel mit umfangreichen Einrichtungen für Geschäftsreisende.
Not a perfect match?
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