Global Support Specialist(m/w/x)

Description

As a senior technical expert, you will solve unique system challenges and mentor the team, ensuring global customers receive high-level support and innovative repair solutions.

Requirements

• •Relevant experience and technical product training
• •High-level technical product and process knowledge
• •Technician training or university degree
• •3-5 years service-relevant professional experience
• •Experience with automated or beam systems
• •Enjoyment of working in multi-national teams
• •Customer management and problem escalation experience
• •Strong service and customer orientation
• •Very good written and spoken English
• •Willingness to travel worldwide
• •Communication, teamwork, and assertiveness skills
• •Strong hands-on mentality

Tasks

• •Diagnose and repair highly complex systems and accessories
• •Provide advanced technical support to customers and colleagues
• •Install and maintain equipment and engineering upgrades
• •Resolve hardware and software failures with imaginative solutions
• •Coordinate and implement complex global technical solutions
• •Solve unique problems involving cross-functional issues
• •Determine cost-effective repairs to minimize customer downtime
• •Analyze service KPIs to improve financial impact
• •Identify new business opportunities based on customer success
• •Complete expense, service, and quality reports on time
• •Maintain proactive relationships with customers and sales staff
• •Plan and execute complex technical customer training
• •Mentor new staff and provide on-the-job training
• •Share service knowledge and best practices with the team
• •Serve as a certified instructor for regional training
• •Act as the local expert for specific technical topics
• •Prepare technical documents and define spare parts lists
• •Conduct training and support in English and German

Tools & Technologies