Global Process Owner / Expert Order-to-Cash O2C(m/w/x)

Description

Standardization of global O2C workflows and SAP S/4HANA process architecture for 26 production plants. Deep expertise in Credit & Collections or Customer Finance required. International project environment, 30 days vacation.

Requirements

• •Degree in relevant business field
• •Strong experience in O2C-related areas
• •Experience in O2C, AR, Credit & Collections or Customer Finance
• •Process expertise in SAP S/4HANA
• •Ability to harmonise complex processes
• •Experience in SSC/GBS environments
• •Strong influencing skills
• •Excellent communication and change-management skills
• •Fluent English
• •German language skills as an advantage
• •Experience with modelling tools like Signavio

Tasks

• •Architect the global Order-to-Cash process
• •Standardize and document O2C across all entities
• •Continuously improve O2C in Shared Service Centres
• •Reduce process complexity to enable automation
• •Improve DSO, working capital, and customer experience
• •Govern the global end-to-end O2C process
• •Analyze and map billing and credit processes
• •Document collections and cash application workflows
• •Manage dispute processes and documentation
• •Design harmonized global workflow standards
• •Establish global payment terms and credit rules
• •Standardize dunning and escalation logic
• •Reduce local process variants
• •Enable scalability of the SSC setup
• •Define global KPIs like DSO and overdue ratio
• •Monitor dispute cycle time and auto-matching rates
• •Drive global O2C performance improvements
• •Support digitalization initiatives and tool deployments
• •Collaborate with IT on technical implementations
• •Train legal entities and SSC staff
• •Develop global O2C guidelines
• •Lead a global O2C Community of Practice

Tools & Technologies