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Roche Diagnostics Int. AG
last mo.

Global Customer Success Manager - Quote-to-Contract NextGen(m/w/x)

Risch-Rotkreuz
Full-timeOn-siteManagement

Description

In this senior leadership role, you will drive the transformation of global Quote-to-Contract processes, collaborating with stakeholders to enhance operational efficiency and customer satisfaction while implementing innovative solutions.

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Requirements

  • •Bachelor’s degree in Business Administration, Information Technology, or related field
  • •7+ years of affiliate-level experience in Quote-to-Contract operations
  • •Proficiency in Global Deal Calculation (GDC), Agiloft, and SAP Contract Execution (ConEx)
  • •Strong functional and technical expertise in Conga CPQ, Conga CLM, and Conga Billing
  • •Leadership in managing organizational transformations
  • •In-depth knowledge of Q2C processes
  • •International business travel required

Education

Bachelor's degree

Work Experience

7 years

Tasks

  • •Transform global Quote-to-Contract processes across regions
  • •Assess affiliates’ Q2C operations using questionnaires and data
  • •Create standardized templates for workshops to document outcomes
  • •Classify Long Lead Time Items through assessments with the Global Template Product team
  • •Use insights from SAP, Tableau, and management reports to enhance processes
  • •Organize and lead workshops to define objectives and resolve challenges
  • •Collaborate with stakeholders to refine processes and align roadmaps
  • •Conduct Fit-to-Template workshops to ensure alignment with affiliate needs
  • •Design workshops and training programs to build affiliate capacity

Tools & Technologies

Global Deal Calculation (GDC)AgiloftSAP Contract Execution (ConEx)Conga CPQConga CLMConga BillingSAP S/4HANAFiori appsVistex price managementVistex rebate managementVistex free goods

Languages

English – Business Fluent

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