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German-speaking Finance Customer Service Representative(m/w/x)

Berlin
Full-timeOn-siteJunior

Handling sales inquiries and onboarding new customers for financial products. Demonstrable sales experience with financial products required. Personal and professional development opportunities.

Requirements

  • Excellent command of English and German
  • Demonstrable sales experience of financial products
  • Experience in customer on-boarding and documentation verification
  • Excellent communication skills with results-driven approach
  • Attention to detail, initiative, and high working standards
  • Team player with customer-oriented approach
  • Ability to work independently
  • Good knowledge of Microsoft Office tools (especially EXCEL)

Tasks

  • Handle sales inquiries
  • Onboard new customers
  • Respond to customer service queries
  • Collaborate with the collections team
  • Provide accurate product and service information
  • Provide accurate payment information
  • Execute sales strategies
  • Follow company policies and procedures
  • Understand banking products thoroughly
  • Respond to customer emails
  • Respond to customer SMS messages
  • Respond to customer phone calls
  • Deliver excellent customer experiences
  • Liaise with Payments department
  • Liaise with Collections department
  • Handle additional customer service inquiries
  • Promote a positive work environment
  • Complete assigned tasks
  • Contribute to sales reports
  • Train new team members
  • Mentor team members
  • Document operational procedures
  • Suggest operational improvements
  • Execute ad hoc tasks

Education

  • Compulsory education

Languages

  • EnglishNative
  • GermanNative

Tools & Technologies

  • Microsoft Office
  • EXCEL

Benefits

Snacks & Drinks

  • Cocoa and coffee
  • Friday beer

Learning & Development

  • Personal and professional development
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Next Job Abroad and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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