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MEMercier Consultancy

German Speaking Customer Care - Climate Tech(m/w/x)

Berlin
Full-timeOn-siteJunior
Green Job

German-speaking customer support for climate tech solutions via phone, email, and chat. Previous customer service experience preferred. Fully paid relocation package, two extra salaries annually.

Requirements

  • Fluency in German and English (written and verbal)
  • Strong communication and interpersonal skills
  • Previous customer service or care experience preferred
  • Ability to manage multiple inquiries in a fast-paced environment
  • Detail-oriented with excellent problem-solving capabilities
  • Passion for sustainability and climate technology
  • Customer support software experience beneficial
  • High School or equivalent education

Tasks

  • Assist German-speaking customers via phone, email, and chat
  • Respond to inquiries about climate tech products and services
  • Document customer interactions in the CRM system
  • Maintain accurate customer records
  • Collaborate with team members to resolve customer issues
  • Provide detailed information on climate tech product features
  • Collect customer feedback for service enhancement
  • Analyze customer feedback to improve service quality
  • Participate in training on climate tech advancements

Education

  • High school diploma

Languages

  • GermanNative
  • EnglishNative

Benefits

Bonuses & Incentives

  • Monthly performance bonus

Competitive Pay

  • Two extra salaries per year

Other Benefits

  • Fully paid relocation package
  • Accommodation finding support

Healthcare & Fitness

  • Health insurance
  • Private health insurance

Learning & Development

  • Fully paid training
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Mercier Consultancy and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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