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Gateway Side Reliability Engineer(m/w/x)
Troubleshooting payment technology issues and managing incidents for a global fintech. Root-cause analysis experience required. Flextime, mobile working, and job bike.
Requirements
- Assertiveness
- Addressing and eliminating deficits
- Root-cause analysis experience
- High willingness to analyze topics
- Friendly and professional appearance
- High service orientation
- Good understanding of processes
- Good communication skills
- Technological affinity
- Willingness to learn
- Good command of written and spoken German
- Good command of written and spoken English
- Successfully completed IT studies
- Professional IT training
- IT specialist qualification
- Comparable IT qualification
Tasks
- Troubleshoot issues and support teams and customers
- Track issues until resolution
- Manage incident and problem management
- Handle support requests and assist in troubleshooting
- Receive and respond to incoming contacts
- Ensure compliance with service levels
- Record and document incoming incidents
- Investigate and resolve problems using diagnostic data
- Route and track tickets in service management tools
- Prepare and deliver customer and internal reports
- Identify and manage recurring incidents
- Communicate with customers and service management
- Determine measures to prevent recurring problems
- Provide customer feedback to project management
- Use networking tools (TCP/IP, DNS, DHCP, ARP)
- Utilize tcpdump and wireshark
- Work with Kibana and Elastic Search
- Support Windows and Linux environments
- Handle web applications with REST API
- Manage SAAS platform and its processes
- Use Jira and Confluence
- Work with MS Office
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Flexible Working
- Flextime and mobile working
Retirement Plans
- Company pension plan
Learning & Development
- Individual training programs
Company Bike
- Job bike
Corporate Discounts
- Employee discounts
Public Transport Subsidies
- Mobility subsidies
Free or Subsidized Food
- Food subsidies
Parking & Commuter Benefits
- Good public transport connections
- Free parking
Healthcare & Fitness
- Health program
Team Events
- Employee events
Other Benefits
- Participation in Innovation Festival
Sustainability Focus
- Sustainable company culture
Informal Culture
- International company culture
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Gateway Side Reliability Engineer(m/w/x)
Troubleshooting payment technology issues and managing incidents for a global fintech. Root-cause analysis experience required. Flextime, mobile working, and job bike.
Requirements
- Assertiveness
- Addressing and eliminating deficits
- Root-cause analysis experience
- High willingness to analyze topics
- Friendly and professional appearance
- High service orientation
- Good understanding of processes
- Good communication skills
- Technological affinity
- Willingness to learn
- Good command of written and spoken German
- Good command of written and spoken English
- Successfully completed IT studies
- Professional IT training
- IT specialist qualification
- Comparable IT qualification
Tasks
- Troubleshoot issues and support teams and customers
- Track issues until resolution
- Manage incident and problem management
- Handle support requests and assist in troubleshooting
- Receive and respond to incoming contacts
- Ensure compliance with service levels
- Record and document incoming incidents
- Investigate and resolve problems using diagnostic data
- Route and track tickets in service management tools
- Prepare and deliver customer and internal reports
- Identify and manage recurring incidents
- Communicate with customers and service management
- Determine measures to prevent recurring problems
- Provide customer feedback to project management
- Use networking tools (TCP/IP, DNS, DHCP, ARP)
- Utilize tcpdump and wireshark
- Work with Kibana and Elastic Search
- Support Windows and Linux environments
- Handle web applications with REST API
- Manage SAAS platform and its processes
- Use Jira and Confluence
- Work with MS Office
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Flexible Working
- Flextime and mobile working
Retirement Plans
- Company pension plan
Learning & Development
- Individual training programs
Company Bike
- Job bike
Corporate Discounts
- Employee discounts
Public Transport Subsidies
- Mobility subsidies
Free or Subsidized Food
- Food subsidies
Parking & Commuter Benefits
- Good public transport connections
- Free parking
Healthcare & Fitness
- Health program
Team Events
- Employee events
Other Benefits
- Participation in Innovation Festival
Sustainability Focus
- Sustainable company culture
Informal Culture
- International company culture
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Worldline
Industry
FinancialServices
Description
Das Unternehmen ist ein Innovator im Bereich der Payment Technologie und beeinflusst, wie die Welt ihre Zahlungen abwickelt.
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