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WOWorldline

Gateway Side Reliability Engineer(m/w/x)

Konstanz
Full-timeWith Home Office

Troubleshooting payment technology issues and managing incidents for a global fintech. Root-cause analysis experience required. Flextime, mobile working, and job bike.

Requirements

  • Assertiveness
  • Addressing and eliminating deficits
  • Root-cause analysis experience
  • High willingness to analyze topics
  • Friendly and professional appearance
  • High service orientation
  • Good understanding of processes
  • Good communication skills
  • Technological affinity
  • Willingness to learn
  • Good command of written and spoken German
  • Good command of written and spoken English
  • Successfully completed IT studies
  • Professional IT training
  • IT specialist qualification
  • Comparable IT qualification

Tasks

  • Troubleshoot issues and support teams and customers
  • Track issues until resolution
  • Manage incident and problem management
  • Handle support requests and assist in troubleshooting
  • Receive and respond to incoming contacts
  • Ensure compliance with service levels
  • Record and document incoming incidents
  • Investigate and resolve problems using diagnostic data
  • Route and track tickets in service management tools
  • Prepare and deliver customer and internal reports
  • Identify and manage recurring incidents
  • Communicate with customers and service management
  • Determine measures to prevent recurring problems
  • Provide customer feedback to project management
  • Use networking tools (TCP/IP, DNS, DHCP, ARP)
  • Utilize tcpdump and wireshark
  • Work with Kibana and Elastic Search
  • Support Windows and Linux environments
  • Handle web applications with REST API
  • Manage SAAS platform and its processes
  • Use Jira and Confluence
  • Work with MS Office

Education

  • Vocational certificationOR
  • Bachelor's degree

Languages

  • GermanBusiness Fluent
  • EnglishBusiness Fluent

Benefits

Flexible Working

  • Flextime and mobile working

Retirement Plans

  • Company pension plan

Learning & Development

  • Individual training programs

Company Bike

  • Job bike

Corporate Discounts

  • Employee discounts

Public Transport Subsidies

  • Mobility subsidies

Free or Subsidized Food

  • Food subsidies

Parking & Commuter Benefits

  • Good public transport connections
  • Free parking

Healthcare & Fitness

  • Health program

Team Events

  • Employee events

Other Benefits

  • Participation in Innovation Festival

Sustainability Focus

  • Sustainable company culture

Informal Culture

  • International company culture
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Worldline and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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