Formlabs
Field Service Technician - 3D Printers(m/w/x)
Full-timeOn-siteExperienced
Frankfurt am Main, Berlin
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FOFormlabs
Field Service Technician(m/w/x)
Frankfurt am Main, Berlin
Full-timeOn-siteExperienced
Nejo AI Summary
As a Field Service Technician, you will be the key technical contact for customers, traveling frequently to install equipment, provide training, and perform repairs. This role is vital in ensuring customers can effectively use their 3D printing systems.
Requirements
- Willingness to travel 80% or more of the time
- Based in Frankfurt or Berlin
- Energized by travel and willingness to be on the road 80%+ of the time
- Strong technical background in electromechanical/hardware
- Fluency in German and English
- Valid driver’s license
- Fluency in French
- Passion for 3D printing and emerging technologies
- Experience in rapidly-growing startup environments
Tasks
- Travel to customer sites to install and calibrate 3D printing systems
- Conduct on-site training sessions for customers on equipment and software
- Perform live product demonstrations to build customer confidence
- Respond quickly to customer downtime by performing urgent repairs
- Schedule and conduct annual maintenance visits for warrantied customers
- Diagnose electromechanical issues to achieve single visit resolutions
- Manage a high volume of service activities
- Independently coordinate travel arrangements and submit expenses
- Maintain detailed records of installations, training, and repairs in Salesforce
Work Experience
approx. 1 - 4 years
Education
Vocational certificationORBachelor's degreeORMaster's degree
Languages
German – Business FluentEnglish – Business FluentFrench – Basic
Benefits
Informal Culture
- •Inclusive office
- •Dog-friendly office
Competitive Pay
- •Shares in the company
Free or Subsidized Food
- •In-office catering 3x per week
Snacks & Drinks
- •Daily free beverages
- •Daily free snacks
Public Transport Subsidies
- •Monthly mobility subsidy
Healthcare & Fitness
- •Weekly yoga classes
- •Urban Sports Club discount
Mental Health Support
- •Free mental health sessions
Learning & Development
- •Learning and development budget
Other Benefits
- •Free 3D prints
Retirement Plans
- •Supplementary German pension scheme
Team Events
- •Fun team events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Formlabs and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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FOFormlabs
Field Service Technician(m/w/x)
Frankfurt am Main, Berlin
Full-timeOn-siteExperienced
Nejo AI Summary
As a Field Service Technician, you will be the key technical contact for customers, traveling frequently to install equipment, provide training, and perform repairs. This role is vital in ensuring customers can effectively use their 3D printing systems.
Requirements
- Willingness to travel 80% or more of the time
- Based in Frankfurt or Berlin
- Energized by travel and willingness to be on the road 80%+ of the time
- Strong technical background in electromechanical/hardware
- Fluency in German and English
- Valid driver’s license
- Fluency in French
- Passion for 3D printing and emerging technologies
- Experience in rapidly-growing startup environments
Tasks
- Travel to customer sites to install and calibrate 3D printing systems
- Conduct on-site training sessions for customers on equipment and software
- Perform live product demonstrations to build customer confidence
- Respond quickly to customer downtime by performing urgent repairs
- Schedule and conduct annual maintenance visits for warrantied customers
- Diagnose electromechanical issues to achieve single visit resolutions
- Manage a high volume of service activities
- Independently coordinate travel arrangements and submit expenses
- Maintain detailed records of installations, training, and repairs in Salesforce
Work Experience
approx. 1 - 4 years
Education
Vocational certificationORBachelor's degreeORMaster's degree
Languages
German – Business FluentEnglish – Business FluentFrench – Basic
Benefits
Informal Culture
- •Inclusive office
- •Dog-friendly office
Competitive Pay
- •Shares in the company
Free or Subsidized Food
- •In-office catering 3x per week
Snacks & Drinks
- •Daily free beverages
- •Daily free snacks
Public Transport Subsidies
- •Monthly mobility subsidy
Healthcare & Fitness
- •Weekly yoga classes
- •Urban Sports Club discount
Mental Health Support
- •Free mental health sessions
Learning & Development
- •Learning and development budget
Other Benefits
- •Free 3D prints
Retirement Plans
- •Supplementary German pension scheme
Team Events
- •Fun team events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Formlabs and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Formlabs
Industry
Manufacturing
Description
The company builds groundbreaking professional 3D printers for designers, engineers, and medical institutions worldwide.
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