Alstom Transport
Quality Lead for Digital & Integrated Systems(m/w/x)
Full-timeOn-siteSenior
Berlin
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ZAZalando CuCa Ops Excellence SE & Co. KG
Expert Quality Management Tooling - Customer Care(m/w/x)
Berlin
Full-timeOn-siteSenior
AI/ML
Nejo AI Summary
Operational planning and rollout of AI-powered quality tools for customer care. Project leadership experience in technology or process change required. 4-day work week, company car for private use.
Requirements
- Proven track record leading small to medium projects
- Project experience in technology or process change
- Direct experience in Customer Care environment
- Exposure to Quality Assurance, Operations, or Process Improvement
- Solid understanding of Quality Management principles
- Practical application of Six Sigma or Lean
- Experience managing operational implementation of complex tools
- Experience managing governance of complex systems
- Experience in AI/Automation context
- Understanding of AI tooling limitations
- Understanding of AI impact on governance
- Strong analytical ability
- Translate operational data into plans
- Translate AI metrics into plans
- Exceptional presentation skills
- Exceptional communication skills
- Explain operational impact to leadership
- Explain operational impact to frontline teams
Tasks
- Lead operational planning and rollout of AI-powered quality tools
- Manage post-implementation governance of AI-powered quality tools
- Develop governance structure for AI-driven quality decisions
- Ensure fairness and compliance with internal standards
- Define and monitor operational KPIs for quality tooling
- Track tooling adoption, accuracy, and impact on service quality
- Report findings and drive corrective action plans
- Act as operational liaison with the Product/Tech team
- Define operational requirements for quality tools
- Align on the quality tool roadmap
- Provide feedback on tool performance
- Advocate for necessary functional changes to tools
- Create change management programs for quality tools
- Manage training programs for quality tool usage
- Deliver documentation for quality tool interpretation
- Drive internal calibration processes for tool outputs
- Conduct audits to validate tool outputs against human standards
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Six Sigma
- Lean
- AI
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Zalando CuCa Ops Excellence SE & Co. KG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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ZAZalando CuCa Ops Excellence SE & Co. KG
Expert Quality Management Tooling - Customer Care(m/w/x)
Berlin
Full-timeOn-siteSenior
AI/ML
Nejo AI Summary
Operational planning and rollout of AI-powered quality tools for customer care. Project leadership experience in technology or process change required. 4-day work week, company car for private use.
Requirements
- Proven track record leading small to medium projects
- Project experience in technology or process change
- Direct experience in Customer Care environment
- Exposure to Quality Assurance, Operations, or Process Improvement
- Solid understanding of Quality Management principles
- Practical application of Six Sigma or Lean
- Experience managing operational implementation of complex tools
- Experience managing governance of complex systems
- Experience in AI/Automation context
- Understanding of AI tooling limitations
- Understanding of AI impact on governance
- Strong analytical ability
- Translate operational data into plans
- Translate AI metrics into plans
- Exceptional presentation skills
- Exceptional communication skills
- Explain operational impact to leadership
- Explain operational impact to frontline teams
Tasks
- Lead operational planning and rollout of AI-powered quality tools
- Manage post-implementation governance of AI-powered quality tools
- Develop governance structure for AI-driven quality decisions
- Ensure fairness and compliance with internal standards
- Define and monitor operational KPIs for quality tooling
- Track tooling adoption, accuracy, and impact on service quality
- Report findings and drive corrective action plans
- Act as operational liaison with the Product/Tech team
- Define operational requirements for quality tools
- Align on the quality tool roadmap
- Provide feedback on tool performance
- Advocate for necessary functional changes to tools
- Create change management programs for quality tools
- Manage training programs for quality tool usage
- Deliver documentation for quality tool interpretation
- Drive internal calibration processes for tool outputs
- Conduct audits to validate tool outputs against human standards
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Six Sigma
- Lean
- AI
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Zalando CuCa Ops Excellence SE & Co. KG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Zalando CuCa Ops Excellence SE & Co. KG
Industry
Retail
Description
The company aims to be the leading pan-European ecosystem for fashion and lifestyle e-commerce, inclusive by design.
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