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DEDeutsche Börse

Expert ICT Change Management Process Operator(m/w/x)

Leipzig
Part-time, Full-timeWith Home OfficeExperienced

Monitoring and controlling ICT change management processes for energy and commodity clearing. Operational process ownership and DORA experience required. Flexible mobile working, childcare facilities.

Requirements

  • University degree in (Business) Informatics, IT Management, or comparable qualification
  • Strong understanding of change, governance, and control models in regulated IT environment; DORA experience advantageous
  • Proven experience in operational process ownership beyond coordination
  • Routine collaboration with audit, compliance, risk, or control functions
  • Ability to translate regulatory requirements into pragmatic, operationally viable processes
  • Strong communication skills, team mindset, and confident appearance
  • Very good written and spoken German and English (at least B2)
  • Experience automating and analysing ITSM processes and data using scripting, low/no code, or query languages (JQL, AQL)

Tasks

  • Ensure controlled, traceable, and compliant ICT changes
  • Monitor and control ICT Change Management process
  • Review and assess normal, urgent, standard, and emergency changes
  • Facilitate and follow up CAB and PIR meetings
  • Maintain group-wide change plans, maintenance windows, and change calendars
  • Collaborate with IT Operations, IT Products, business units, and Risk, Compliance, and ICS functions
  • Support internal and external audits with structured documentation
  • Create and analyze KPIs and management reports
  • Enhance KPIs and management transparency using Jira and Power BI
  • Develop and improve tooling and automation in IT Service Management
  • Use tools like Jira, GitHub, and ServiceNow for process support

Work Experience

  • approx. 1 - 4 years

Education

  • Bachelor's degree

Languages

  • GermanBusiness Fluent
  • EnglishBusiness Fluent

Tools & Technologies

  • DORA
  • JQL
  • AQL

Benefits

Childcare

  • Childcare facilities

Additional Allowances

  • Meal allowance

Public Transport Subsidies

  • Job ticket

Healthcare & Fitness

  • Sport and recreational events

Flexible Working

  • Flexible mobile working arrangements

Learning & Development

  • Personal development
  • Extensive further training opportunities

Informal Culture

  • Dynamic and international team

Job Security

  • Long-term perspective

Mentorship & Coaching

  • Bespoke onboarding plan
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Deutsche Börse and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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