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MediaMarktSaturn Retail Group
9d ago

Expert Business Analyst(m/w/x)

Ingolstadt
Full-timeOn-siteExperienced

Description

In this role, you will drive customer experience strategy by building robust financial models and identifying process improvements to ensure every initiative delivers measurable value.

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Requirements

  • •Experience in Business Analysis, Consulting, or Customer Care
  • •Expertise in business case development and financial analysis
  • •Knowledge of customer care processes and KPIs
  • •Experience with data analysis and visualization tools
  • •Excellent communication and presentation skills
  • •Structured, analytical working style and customer-focused mindset

Tasks

  • •Develop business cases for customer care initiatives
  • •Create financial models and ROI calculations
  • •Perform detailed cost-benefit analyses
  • •Analyze customer care processes for improvements
  • •Define KPIs and success metrics
  • •Prepare reports and presentations for decision-makers
  • •Support project execution and validate assumptions
  • •Measure project outcomes and provide recommendations

Tools & Technologies

ExcelPower BITableau

Languages

English – Business Fluent

Benefits

Flexible Working

  • •Mobile work (50/50)

More Vacation Days

  • •30 days vacation

Retirement Plans

  • •Company pension plan

Corporate Discounts

  • •Employees discount

Healthcare & Fitness

  • •Fitness Collaborations

Learning & Development

  • •Training & Education

Informal Culture

  • •Open corporate culture
  • •Teamwork
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of MediaMarktSaturn Retail Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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