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Engineering Manager - Customer Service Tech(m/w/x)
Technical direction of distributed service architectures on AWS for a global mobility provider. Proven software engineering leadership and AWS production systems management required. 30 days vacation, hybrid work, and flexible hours.
Requirements
- Proven experience in software engineering leadership
- Management of complex architectures and production systems on AWS
- Strong expertise in distributed system design
- Strong expertise in APIs
- Strong expertise in microservices
- Strong expertise in event-driven architectures
- Strong expertise in cloud-native delivery
- Proficiency in Java backend engineering
- Proficiency in Python backend engineering
- Familiarity with AI/ML in production
- Familiarity with LLM agents and evaluation pipelines
- Championing operational excellence through SLOs
- Championing operational excellence through observability
- Championing operational excellence through on-call culture
- Championing operational excellence through incident learning
- Natural collaboration across functions and international teams
- Alignment of engineers, architects, product owners, data scientists, and business stakeholders
- Business and product mindset
- Clear communication with technical audiences
- Clear communication with non-technical audiences
Tasks
- Lead and grow a high-performing engineering team
- Coach frontend, backend, and AI engineers
- Foster ownership, collaboration, and excellence
- Own technical direction of distributed service architectures on AWS
- Guide team toward scalable, reliable, and observable systems
- Drive AI-powered customer service into production
- Partner with Data Science to translate prototypes into reliable workflows
- Guarantee seamless end-to-end consistency across customer journey
- Integrate Salesforce Service Cloud, telephony, and AI agent capabilities
- Ensure smooth human escalation paths
- Align stakeholders across divisions
- Collaborate with teams in Bangalore, Munich, and Lisbon
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- AWS
- distributed system design
- APIs
- microservices
- event-driven architectures
- cloud-native delivery
- Java
- Python
- AI/ML
- LLM agents
- evaluation pipelines
- SLOs
- observability
Benefits
More Vacation Days
- 30 days of vacation
Flexible Working
- Hybrid working model
- Flexible hours
Corporate Discounts
- Sixt rent discounts
- Sixt share discounts
- Sixt ride discounts
- Sixt+ discounts
- Partner deals
Company Vehicle
- Vehicle leasing offers
Additional Allowances
- Mobility allowance
Retirement Plans
- Retirement plan contribution
Other Benefits
- Capital-forming benefits
- Gaming area
Healthcare & Fitness
- Modern gym
Team Events
- Leisure activities
- Sixt choir
Free or Subsidized Food
- High-quality employee restaurant
Social Impact
- Volunteer day
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Engineering Manager - Customer Service Tech(m/w/x)
Technical direction of distributed service architectures on AWS for a global mobility provider. Proven software engineering leadership and AWS production systems management required. 30 days vacation, hybrid work, and flexible hours.
Requirements
- Proven experience in software engineering leadership
- Management of complex architectures and production systems on AWS
- Strong expertise in distributed system design
- Strong expertise in APIs
- Strong expertise in microservices
- Strong expertise in event-driven architectures
- Strong expertise in cloud-native delivery
- Proficiency in Java backend engineering
- Proficiency in Python backend engineering
- Familiarity with AI/ML in production
- Familiarity with LLM agents and evaluation pipelines
- Championing operational excellence through SLOs
- Championing operational excellence through observability
- Championing operational excellence through on-call culture
- Championing operational excellence through incident learning
- Natural collaboration across functions and international teams
- Alignment of engineers, architects, product owners, data scientists, and business stakeholders
- Business and product mindset
- Clear communication with technical audiences
- Clear communication with non-technical audiences
Tasks
- Lead and grow a high-performing engineering team
- Coach frontend, backend, and AI engineers
- Foster ownership, collaboration, and excellence
- Own technical direction of distributed service architectures on AWS
- Guide team toward scalable, reliable, and observable systems
- Drive AI-powered customer service into production
- Partner with Data Science to translate prototypes into reliable workflows
- Guarantee seamless end-to-end consistency across customer journey
- Integrate Salesforce Service Cloud, telephony, and AI agent capabilities
- Ensure smooth human escalation paths
- Align stakeholders across divisions
- Collaborate with teams in Bangalore, Munich, and Lisbon
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- AWS
- distributed system design
- APIs
- microservices
- event-driven architectures
- cloud-native delivery
- Java
- Python
- AI/ML
- LLM agents
- evaluation pipelines
- SLOs
- observability
Benefits
More Vacation Days
- 30 days of vacation
Flexible Working
- Hybrid working model
- Flexible hours
Corporate Discounts
- Sixt rent discounts
- Sixt share discounts
- Sixt ride discounts
- Sixt+ discounts
- Partner deals
Company Vehicle
- Vehicle leasing offers
Additional Allowances
- Mobility allowance
Retirement Plans
- Retirement plan contribution
Other Benefits
- Capital-forming benefits
- Gaming area
Healthcare & Fitness
- Modern gym
Team Events
- Leisure activities
- Sixt choir
Free or Subsidized Food
- High-quality employee restaurant
Social Impact
- Volunteer day
About the Company
SIXT
Industry
Transportation
Description
The company is a globally leading mobility service provider offering car rental, car sharing, taxi services, and car subscriptions.
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