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SISIXT

Engineering Manager - Customer Service Tech(m/w/x)

München
Full-timeWith Home OfficeManagement
AI/ML

Architectural direction for distributed service architectures within a global mobility platform. Proven leadership of international engineering teams and scalable system design expertise required. Attractive vehicle leasing offers and exclusive partner deals.

Requirements

  • Years of software engineering leadership experience
  • Foundation in scalable system design
  • Natural cross-functional collaboration skills
  • Experience working with distributed international teams
  • Business and product-oriented mindset
  • Clear communication for diverse audiences

Tasks

  • Lead, coach, and empower frontend and backend engineers
  • Foster a culture of ownership, collaboration, and delivery excellence
  • Take ownership of major initiatives
  • Build the customer service experience of the future
  • Set architectural direction for distributed service architectures
  • Ensure technical excellence on the AWS cloud stack
  • Enable teams to build scalable, reliable, and future-ready systems
  • Guarantee end-to-end consistency across the customer journey
  • Manage systems from Salesforce Service Cloud to telephony solutions
  • Drive AI integration with the Customer Service Resolution Hub
  • Align with stakeholders across Customer Service, Fulfillment, and Post-Booking
  • Collaborate with tech hubs in Bangalore, Pullach, and Lisbon
  • Ensure smooth and scalable delivery across divisions

Work Experience

approx. 4 - 6 years

Education

Bachelor's degreeORMaster's degree

Languages

EnglishBusiness Fluent

Tools & Technologies

APIsmiddlewareSalesforce Service CloudAWSmicroservicesAI tooling

Benefits

Flexible Working

  • Hybrid working model
  • Flexible hours

Corporate Discounts

  • Discounts on SIXT services
  • Exclusive partner deals

Company Vehicle

  • Attractive vehicle leasing offers

Additional Allowances

  • Monthly mobility allowance

Retirement Plans

  • Company retirement plan

Other Benefits

  • Capital-forming benefits

Healthcare & Fitness

  • Modern SIXT gym

Team Events

  • Leisure activities

Free or Subsidized Food

  • High-quality employee restaurant

More Vacation Days

  • 30 days of vacation

Social Impact

  • One annual volunteering day
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