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Customer Success Manager – Core (Ads, Social, Marketing)(m/w/x)
Advising on platform architecture and governance for an AI-native CXM Core product suite. 6+ years MarTech/AdTech/consulting experience and German/English fluency required. Open Mentoring Program available.
Requirements
- 6+ years MarTech, AdTech, or consulting
- Fluency in German and English
- Experience in campaign or brand strategy
- Understanding of omnichannel strategy and analytics
- Ability to optimize enterprise tagging structures
- Executive presentation and stakeholder management skills
- Data fluency and KPI interpretation skills
- Experience with Sprinklr or similar platforms
- Familiarity with social ad platforms
- Experience leading digital transformation projects
- PMP, Agile, or relevant certification
- Strong business acumen and advisory skills
- Relationship-building skills and collaborative mindset
- Customer-first thinking and empathy
- Proactive problem-solving and strategic distillation
Tasks
- Lead strategic technical relationships for Core product suites
- Advise on platform architecture and governance frameworks
- Translate marketing KPIs into platform configurations
- Manage the end-to-end customer adoption lifecycle
- Align platform adoption with customer-specific goals
- Conduct workspace audits and usage diagnostics
- Build playbooks for campaign and influencer management
- Coordinate cross-functional teams to address technical challenges
- Execute business reviews and ROI narratives
- Co-develop success plans and product rollout timelines
- Deliver stakeholder workshops and advanced user trainings
- Identify and resolve platform adoption blockers
- Cultivate internal champions to strengthen platform advocacy
- Provide product feedback based on customer insights
- Align customer strategies with future roadmap capabilities
- Identify upsell and cross-sell growth opportunities
- Position the platform as a tech stack consolidator
Work Experience
- 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Sprinklr
- Adobe
- Salesforce Marketing Cloud
- Khoros
- Meta
- TikTok
Benefits
Healthcare & Fitness
- Voluntary healthcare coverage
More Vacation Days
- Paid time off
Mentorship & Coaching
- Open Mentoring Program
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Customer Success Manager – Core (Ads, Social, Marketing)(m/w/x)
Advising on platform architecture and governance for an AI-native CXM Core product suite. 6+ years MarTech/AdTech/consulting experience and German/English fluency required. Open Mentoring Program available.
Requirements
- 6+ years MarTech, AdTech, or consulting
- Fluency in German and English
- Experience in campaign or brand strategy
- Understanding of omnichannel strategy and analytics
- Ability to optimize enterprise tagging structures
- Executive presentation and stakeholder management skills
- Data fluency and KPI interpretation skills
- Experience with Sprinklr or similar platforms
- Familiarity with social ad platforms
- Experience leading digital transformation projects
- PMP, Agile, or relevant certification
- Strong business acumen and advisory skills
- Relationship-building skills and collaborative mindset
- Customer-first thinking and empathy
- Proactive problem-solving and strategic distillation
Tasks
- Lead strategic technical relationships for Core product suites
- Advise on platform architecture and governance frameworks
- Translate marketing KPIs into platform configurations
- Manage the end-to-end customer adoption lifecycle
- Align platform adoption with customer-specific goals
- Conduct workspace audits and usage diagnostics
- Build playbooks for campaign and influencer management
- Coordinate cross-functional teams to address technical challenges
- Execute business reviews and ROI narratives
- Co-develop success plans and product rollout timelines
- Deliver stakeholder workshops and advanced user trainings
- Identify and resolve platform adoption blockers
- Cultivate internal champions to strengthen platform advocacy
- Provide product feedback based on customer insights
- Align customer strategies with future roadmap capabilities
- Identify upsell and cross-sell growth opportunities
- Position the platform as a tech stack consolidator
Work Experience
- 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Sprinklr
- Adobe
- Salesforce Marketing Cloud
- Khoros
- Meta
- TikTok
Benefits
Healthcare & Fitness
- Voluntary healthcare coverage
More Vacation Days
- Paid time off
Mentorship & Coaching
- Open Mentoring Program
About the Company
Sprinklr Switzerland GmbH
Industry
IT
Description
The company provides an AI-native platform for Unified Customer Experience Management, helping brands enhance customer interactions.
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