Skip to content
New Job?Nejo!

The AI Job Search Engine

FI
Fiserv
11d ago

Customer Success Coach(m/w/x)

Nürnberg
Full-timeOn-siteExperienced

Description

You will lead a dedicated support team, balancing daily operations management with personalized coaching to ensure the company's merchants receive exceptional service in the cashless payment sector.

Let AI find the perfect jobs for you!

Upload your CV and Nejo AI will find matching job offers for you.

Requirements

  • •Erfahrung im Dienstleistungssektor und mehrjährige Berufspraxis
  • •Disziplinarische und fachliche Führungskompetenz
  • •Eigeninitiative, Belastbarkeit und zielorientiertes Arbeiten
  • •Kommunikationsfähigkeiten, Einfühlungsvermögen und soziale Kompetenz
  • •Souveränes und professionelles Auftreten
  • •Serviceorientierung und sehr gute organisatorische Fähigkeiten
  • •Sehr gute Deutsch- und gute Englischkenntnisse
  • •Sicherer Umgang mit MS Office
  • •Erfahrung im internen oder externen Projektmanagement
  • •Kenntnisse der Fintech- oder Zahlungsverkehrsbranche
  • •Aus- oder Weiterbildungen in Führung oder Management
  • •Fortgeschrittene Problemlösungsfähigkeiten

Education

Vocational certification

Tasks

  • •Lead and coach the support team
  • •Manage phone and written merchant support
  • •Support cashless payment transaction inquiries
  • •Foster individual employee development
  • •Conduct performance reviews and set goals
  • •Ensure smooth daily business operations
  • •Maintain high service quality and satisfaction
  • •Analyze and optimize internal processes
  • •Support the implementation of internal projects
  • •Process professional customer inquiries and orders

Tools & Technologies

MS Office

Languages

German – Business Fluent

English – Business Fluent

Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Fiserv and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
100+ Similar Jobs in Nürnberg
  • Fiserv

    Customer Success Agent(m/w/x)

    Full-timeOn-siteExperienced
    Nürnberg
  • Fiserv

    Client Services Manager(m/w/x)

    Full-timeOn-siteExperienced
    Nürnberg
  • IP Dynamics GmbH

    Service Manager(m/w/x)

    Full-timeOn-siteManagement
    Nürnberg
  • CodeCamp:N GmbH

    Scrum Master(m/w/x)

    Full-timeOn-siteExperienced
    Nürnberg
  • FDR Limited, Deutschland

    Personal Concierge – Customer Care(m/w/x)

    Full-timeOn-siteExperienced
    Nürnberg
100+ View all similar jobs
Apply now