Customer Service Representative(m/w/x)

Description

As the central link between customers and the company, you will manage the full order lifecycle while proactively resolving complex issues to ensure a seamless and high-quality service experience.

Requirements

• •Experience in similar position, preferably packaging/manufacturing
• •Good Excel skills
• •Fluency in English, German, French, or Spanish
• •Experience of SAP and Salesforce.com preferred
• •Kaufmännische Ausbildung or Industrial Clerk
• •Customer focus
• •Results orientation
• •Excellent interpersonal and communication skills
• •Ability to build collaborative relationships
• •Excellent time management and organizational skills
• •Ability to work in multi-structure teams
• •Self-motivation
• •Autonomy and high self-organization
• •Willingness to learn and improve service

Tasks

• •Manage end-to-end orders from placement to delivery
• •Utilize CRM and ERP systems for order processing
• •Monitor customer requirements throughout the fulfillment process
• •Advise customers and sales teams regarding delivery delays
• •Identify opportunities for value-added services
• •Lead periodic performance reviews with customers and internal teams
• •Share customer information and forecasts with relevant departments
• •Manage finished goods levels and aged inventory proactively
• •Process customer complaints and provide prompt feedback
• •Initiate the return of goods when necessary
• •Coordinate and monitor the progress of rush shipments
• •Request credit and debit notes with the finance team
• •Support the resolution of disputed invoices
• •Develop deep knowledge of service agreements and contracts
• •Resolve complex problems using your own initiative
• •Identify and implement improvements to service workflows

Tools & Technologies