FORVIA HELLA
Account Sales Manager Audi And Other Vw Group Oems(m/w/x)
Full-timeWith HomeofficeSenior
Lippstadt
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FOFORVIA HELLA
Customer Service Manager(m/w/x)
Lippstadt
Full-timeWith Home OfficeManagement
Nejo AI Summary
Managing customer service for automotive lighting and electronics spare parts. Proven leadership and Order-to-Cash process expertise required. Mobile working, flexible hours.
Requirements
- Degree in Business Administration, Supply Chain Management, Logistics, or equivalent
- Several years professional experience in Customer Service, Sales Operations, or Supply Chain, ideally industrial/automotive
- Proven leadership experience and strong coaching mindset
- Excellent understanding of Order-to-Cash and logistics processes
- Strong analytical, communication, and stakeholder management skills
- Hands-on mentality combined with strategic thinking
- Very good SAP (SD/LO) and MS Office skills
- Fluent English and German skills
- Willingness to apply even if not meeting all requirements
Tasks
- Lead the Customer Service organization
- Ensure a smooth, efficient, customer-centric Order-to-Cash process
- Drive operational excellence
- Strengthen cross-functional collaboration
- Continuously improve service quality and efficiency
- Serve as a key interface between customers, logistics, finance, and internal stakeholders
- Lead, develop, and coach the team
- Set and implement service strategy
- Drive continuous optimization of service quality and internal processes
- Oversee the end-to-end order management process
- Ensure accuracy and efficiency in order management
- Exercise escalation authority
- Ensure high-level customer communication
- Align customer communication with corporate standards
- Define and manage the overall service portfolio
- Consolidate system and tool requirements
- Coordinate team-wide projects
- Ensure alignment of priorities
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degree
Languages
- English – Fluent
- German – Fluent
Tools & Technologies
- SAP (SD/LO)
- MS Office
Benefits
Flexible Working
- Mobile Working
- Flexible working time models
Career Advancement
- Career opportunities
Learning & Development
- Further training opportunities
Healthcare & Fitness
- Sports and health program
- Company fitness network WELLPASS
Public Transport Subsidies
- Discounted Germany ticket
Snacks & Drinks
- Free coffee and water
Free or Subsidized Food
- Company restaurants and cafés
Company Bike
- Bicycle leasing
Retirement Plans
- Company pension plan
Additional Allowances
- HELLA allowance
Family Support
- Family support
- Family service
- Advice on caring for relatives
Team Events
- Employee events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of FORVIA HELLA and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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FOFORVIA HELLA
Customer Service Manager(m/w/x)
Lippstadt
Full-timeWith Home OfficeManagement
Nejo AI Summary
Managing customer service for automotive lighting and electronics spare parts. Proven leadership and Order-to-Cash process expertise required. Mobile working, flexible hours.
Requirements
- Degree in Business Administration, Supply Chain Management, Logistics, or equivalent
- Several years professional experience in Customer Service, Sales Operations, or Supply Chain, ideally industrial/automotive
- Proven leadership experience and strong coaching mindset
- Excellent understanding of Order-to-Cash and logistics processes
- Strong analytical, communication, and stakeholder management skills
- Hands-on mentality combined with strategic thinking
- Very good SAP (SD/LO) and MS Office skills
- Fluent English and German skills
- Willingness to apply even if not meeting all requirements
Tasks
- Lead the Customer Service organization
- Ensure a smooth, efficient, customer-centric Order-to-Cash process
- Drive operational excellence
- Strengthen cross-functional collaboration
- Continuously improve service quality and efficiency
- Serve as a key interface between customers, logistics, finance, and internal stakeholders
- Lead, develop, and coach the team
- Set and implement service strategy
- Drive continuous optimization of service quality and internal processes
- Oversee the end-to-end order management process
- Ensure accuracy and efficiency in order management
- Exercise escalation authority
- Ensure high-level customer communication
- Align customer communication with corporate standards
- Define and manage the overall service portfolio
- Consolidate system and tool requirements
- Coordinate team-wide projects
- Ensure alignment of priorities
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degree
Languages
- English – Fluent
- German – Fluent
Tools & Technologies
- SAP (SD/LO)
- MS Office
Benefits
Flexible Working
- Mobile Working
- Flexible working time models
Career Advancement
- Career opportunities
Learning & Development
- Further training opportunities
Healthcare & Fitness
- Sports and health program
- Company fitness network WELLPASS
Public Transport Subsidies
- Discounted Germany ticket
Snacks & Drinks
- Free coffee and water
Free or Subsidized Food
- Company restaurants and cafés
Company Bike
- Bicycle leasing
Retirement Plans
- Company pension plan
Additional Allowances
- HELLA allowance
Family Support
- Family support
- Family service
- Advice on caring for relatives
Team Events
- Employee events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of FORVIA HELLA and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
FORVIA HELLA
Industry
Automotive
Description
The company is a listed, international automotive supplier and a global market leader in high-performance lighting technology and automotive electronics.
Not a perfect match?
- FORVIA HELLA
Account Sales Manager Audi And Other Vw Group Oems(m/w/x)
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Warehouse Supervisor(m/w/x)
Full-timeWith HomeofficeExperiencedErwitte - FORVIA HELLA
Specialist For Optoelectronic Semiconductor Components And Systems(m/w/x)
Full-timeWith HomeofficeExperiencedLippstadt - FORVIA HELLA
Central Equipment Global Commodity Director(m/w/x)
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