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Implementing customer service policies and coaching multicultural teams for packaging technology clients. University degree and proven multicultural team leadership capabilities required. Corporate university training, performance-based bonus plan.
Requirements
- College or University Degree
- Proven multicultural team leadership capabilities
- Strong customer orientation
- Advanced communication and problem-solving skills
- Fluency in English
- Advanced system knowledge in SAP, IBP, and BI
- Advanced MS Excel and PPT skills
Tasks
- Implement and manage effective customer service policies
- Monitor service metrics and report to management
- Coach representatives to provide excellent client service
- Resolve complaints and escalate issues to senior management
- Develop strategies to improve customer retention and loyalty
- Evaluate feedback to improve service operations
- Reduce working capital by respecting customer contracts
- Optimize and standardize processes across regional teams
- Provide full product lifecycle support to add business value
- Align activities with the regional sales organization
- Validate logistics contracts to optimize company interests
- Foster a positive environment and cross-departmental relationships
- Maximize regional synergies to drive efficiency and cost reduction
- Upskill the regional team to strengthen customer relations
Education
- Bachelor's degree
Languages
- English – Business Fluent
- French – Basic
- Spanish – Basic
- Italian – Basic
Tools & Technologies
- SAP
- IBP
- BI
- MS Excel
- PPT
Benefits
Informal Culture
- Diverse and value-based environment
Learning & Development
- Corporate university training
- Personal development opportunities
Competitive Pay
- Competitive base salary
Bonuses & Incentives
- Performance-based bonus plan
Social Impact
- Community contribution opportunities
Not a perfect match?
- B.B.W. Bayrische Bohrerwerke G.m.b.H.Full-timeOn-siteSeniorBüchlberg, Passau
- Aptar
HR Business Partner(m/w/x)
Full-timeOn-siteExperiencedFreyung - Aptar
Senior Specialist Operational Excellence Manufacturing(m/w/x)
Full-timeOn-siteSeniorFreyung - Aptar
HR Administration Specialist(m/w/x)
Full-timeTemporary contractOn-siteExperiencedRadolfzell am Bodensee, Villingen-Schwenningen, Dortmund, Freyung - Aptar
Elektroniker:in Betriebstechnik(m/w/x)
Full-timeOn-siteSeniorFreyung
Implementing customer service policies and coaching multicultural teams for packaging technology clients. University degree and proven multicultural team leadership capabilities required. Corporate university training, performance-based bonus plan.
Requirements
- College or University Degree
- Proven multicultural team leadership capabilities
- Strong customer orientation
- Advanced communication and problem-solving skills
- Fluency in English
- Advanced system knowledge in SAP, IBP, and BI
- Advanced MS Excel and PPT skills
Tasks
- Implement and manage effective customer service policies
- Monitor service metrics and report to management
- Coach representatives to provide excellent client service
- Resolve complaints and escalate issues to senior management
- Develop strategies to improve customer retention and loyalty
- Evaluate feedback to improve service operations
- Reduce working capital by respecting customer contracts
- Optimize and standardize processes across regional teams
- Provide full product lifecycle support to add business value
- Align activities with the regional sales organization
- Validate logistics contracts to optimize company interests
- Foster a positive environment and cross-departmental relationships
- Maximize regional synergies to drive efficiency and cost reduction
- Upskill the regional team to strengthen customer relations
Education
- Bachelor's degree
Languages
- English – Business Fluent
- French – Basic
- Spanish – Basic
- Italian – Basic
Tools & Technologies
- SAP
- IBP
- BI
- MS Excel
- PPT
Benefits
Informal Culture
- Diverse and value-based environment
Learning & Development
- Corporate university training
- Personal development opportunities
Competitive Pay
- Competitive base salary
Bonuses & Incentives
- Performance-based bonus plan
Social Impact
- Community contribution opportunities
About the Company
Aptar
Industry
Manufacturing
Description
Das Unternehmen entwickelt innovative Verpackungstechnologien, die den Markenwert für Kunden steigern und das Leben der Menschen nachhaltig beeinflussen.
Not a perfect match?
- B.B.W. Bayrische Bohrerwerke G.m.b.H.
Purchasing Manager(m/w/x)
Full-timeOn-siteSeniorBüchlberg, Passau - Aptar
HR Business Partner(m/w/x)
Full-timeOn-siteExperiencedFreyung - Aptar
Senior Specialist Operational Excellence Manufacturing(m/w/x)
Full-timeOn-siteSeniorFreyung - Aptar
HR Administration Specialist(m/w/x)
Full-timeTemporary contractOn-siteExperiencedRadolfzell am Bodensee, Villingen-Schwenningen, Dortmund, Freyung - Aptar
Elektroniker:in Betriebstechnik(m/w/x)
Full-timeOn-siteSeniorFreyung