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Implementing customer service policies and coaching multicultural teams for packaging technology clients. University degree and proven multicultural team leadership capabilities required. Corporate university training, performance-based bonus plan.
Requirements
- College or University Degree
- Proven multicultural team leadership capabilities
- Strong customer orientation
- Advanced communication and problem-solving skills
- Fluency in English
- Advanced system knowledge in SAP, IBP, and BI
- Advanced MS Excel and PPT skills
Tasks
- Implement and manage effective customer service policies
- Monitor service metrics and report to management
- Coach representatives to provide excellent client service
- Resolve complaints and escalate issues to senior management
- Develop strategies to improve customer retention and loyalty
- Evaluate feedback to improve service operations
- Reduce working capital by respecting customer contracts
- Optimize and standardize processes across regional teams
- Provide full product lifecycle support to add business value
- Align activities with the regional sales organization
- Validate logistics contracts to optimize company interests
- Foster a positive environment and cross-departmental relationships
- Maximize regional synergies to drive efficiency and cost reduction
- Upskill the regional team to strengthen customer relations
Education
- Bachelor's degree
Languages
- English – Business Fluent
- French – Basic
- Spanish – Basic
- Italian – Basic
Tools & Technologies
- SAP
- IBP
- BI
- MS Excel
- PPT
Benefits
Informal Culture
- Diverse and value-based environment
Learning & Development
- Corporate university training
- Personal development opportunities
Competitive Pay
- Competitive base salary
Bonuses & Incentives
- Performance-based bonus plan
Social Impact
- Community contribution opportunities
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Implementing customer service policies and coaching multicultural teams for packaging technology clients. University degree and proven multicultural team leadership capabilities required. Corporate university training, performance-based bonus plan.
Requirements
- College or University Degree
- Proven multicultural team leadership capabilities
- Strong customer orientation
- Advanced communication and problem-solving skills
- Fluency in English
- Advanced system knowledge in SAP, IBP, and BI
- Advanced MS Excel and PPT skills
Tasks
- Implement and manage effective customer service policies
- Monitor service metrics and report to management
- Coach representatives to provide excellent client service
- Resolve complaints and escalate issues to senior management
- Develop strategies to improve customer retention and loyalty
- Evaluate feedback to improve service operations
- Reduce working capital by respecting customer contracts
- Optimize and standardize processes across regional teams
- Provide full product lifecycle support to add business value
- Align activities with the regional sales organization
- Validate logistics contracts to optimize company interests
- Foster a positive environment and cross-departmental relationships
- Maximize regional synergies to drive efficiency and cost reduction
- Upskill the regional team to strengthen customer relations
Education
- Bachelor's degree
Languages
- English – Business Fluent
- French – Basic
- Spanish – Basic
- Italian – Basic
Tools & Technologies
- SAP
- IBP
- BI
- MS Excel
- PPT
Benefits
Informal Culture
- Diverse and value-based environment
Learning & Development
- Corporate university training
- Personal development opportunities
Competitive Pay
- Competitive base salary
Bonuses & Incentives
- Performance-based bonus plan
Social Impact
- Community contribution opportunities
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Aptar
Industry
Manufacturing
Description
Das Unternehmen entwickelt innovative Verpackungstechnologien, die den Markenwert für Kunden steigern und das Leben der Menschen nachhaltig beeinflussen.
Not a perfect match?
- B.B.W. Bayrische Bohrerwerke G.m.b.H.
Purchasing Manager(m/w/x)
Full-timeOn-siteSeniorBüchlberg, Passau - Aptar
Senior Specialist Operational Excellence Manufacturing(m/w/x)
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Fertigungsleiter Spritzguss(m/w/x)
Full-timeOn-siteManagementFreyung - Aptar
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Full-timeOn-siteSeniorFreyung - Aptar
Payroll Specialist(m/w/x)
Full-timeTemporary contractOn-siteSeniorRadolfzell am Bodensee, Villingen-Schwenningen, Dortmund, Freyung