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APAptar

Customer Service Manager, EMEA(m/w/x)

Freyung
Full-timeOn-site

Implementing customer service policies and coaching multicultural teams for packaging technology clients. University degree and proven multicultural team leadership capabilities required. Corporate university training, performance-based bonus plan.

Requirements

  • College or University Degree
  • Proven multicultural team leadership capabilities
  • Strong customer orientation
  • Advanced communication and problem-solving skills
  • Fluency in English
  • Advanced system knowledge in SAP, IBP, and BI
  • Advanced MS Excel and PPT skills

Tasks

  • Implement and manage effective customer service policies
  • Monitor service metrics and report to management
  • Coach representatives to provide excellent client service
  • Resolve complaints and escalate issues to senior management
  • Develop strategies to improve customer retention and loyalty
  • Evaluate feedback to improve service operations
  • Reduce working capital by respecting customer contracts
  • Optimize and standardize processes across regional teams
  • Provide full product lifecycle support to add business value
  • Align activities with the regional sales organization
  • Validate logistics contracts to optimize company interests
  • Foster a positive environment and cross-departmental relationships
  • Maximize regional synergies to drive efficiency and cost reduction
  • Upskill the regional team to strengthen customer relations

Education

  • Bachelor's degree

Languages

  • EnglishBusiness Fluent
  • FrenchBasic
  • SpanishBasic
  • ItalianBasic

Tools & Technologies

  • SAP
  • IBP
  • BI
  • MS Excel
  • PPT

Benefits

Informal Culture

  • Diverse and value-based environment

Learning & Development

  • Corporate university training
  • Personal development opportunities

Competitive Pay

  • Competitive base salary

Bonuses & Incentives

  • Performance-based bonus plan

Social Impact

  • Community contribution opportunities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Aptar and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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