Description

As a Customer Manager, you will be at the forefront of managing engine maintenance contracts, ensuring customer satisfaction, and driving strategic objectives. This role involves building strong relationships, coordinating maintenance activities, and optimizing contract performance to deliver exceptional service.

Requirements

• •Extensive customer account/contract management experience in aviation
• •Experience relating to aircraft gas turbine engines
• •Strong commercial ability
• •Experience in managing customer relationships and negotiations
• •Technical background in engineering and/or aircraft maintenance
• •Postgraduate business qualification
• •Excellent communication skills
• •Interpersonal skills
• •Field of studies in Aerospace Engineering, Engineering, or Business Administration
• •Bachelor and/or Master Degree
• •8 to 10 years’ experience
• •Experience in Aerospace
• •Demonstrated leadership in customer account management
• •Ability to communicate at an executive level
• •Proficient project management skill set
• •Strong commercial/business acumen
• •Very good knowledge of English
• •Arabic speaking ability
• •CRM proficiency
• •Advanced Excel skills
• •SharePoint proficiency
• •SAP proficiency

Tasks

• •Manage key strategic customer accounts and FMP engine maintenance contracts
• •Serve as the primary liaison between customers and P&WC for maintenance activities
• •Establish service levels and manage suppliers to meet customer expectations
• •Drive action items for assigned customers to achieve strategic objectives
• •Oversee contract financial performance
• •Manage maintenance programs to meet contract objectives and align with customer expectations
• •Ensure contract fulfillment according to customer specifications and legal requirements
• •Monitor contract status and manage key performance indicators
• •Build and maintain relationships with customers to identify service needs
• •Collaborate with customers to develop engine event forecasts and execute removal plans
• •Support internal teams to coordinate aircraft-on-ground events and repair requests
• •Maintain and resolve integrated Rolling Action Items Lists for assigned customers
• •Provide timely customer feedback and support new contract proposals
• •Assist in preparing contract amendments and review materials
• •Negotiate contract changes and resolve disputes with customers
• •Manage contract costs through workscope and invoice reviews
• •Conduct regular customer site visits for contract reviews and improvements
• •Provide commercial and technical input for new contract proposals

Tools & Technologies

Benefits