DKB Code Factory
Customer Journey Manager(m/w/x)
Full-timeOn-siteSenior
Berlin
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DKDKB Code Factory
Customer Journey Insights Analyst(m/w/x)
Berlin
Full-timeOn-siteExperienced
Nejo AI Summary
Designing KPI frameworks for finance products, connecting diverse data sources to quantify experience gaps. Advanced SQL skills and KPI framework design experience required. Close collaboration with product and UX teams.
Requirements
- Experience in Customer Analytics, Growth Analytics, Performance Management or Strategy
- Strong quantitative and analytical capabilities with advanced SQL skills
- Experience connecting survey data, behavioral analytics and business KPIs
- Experience designing and operationalizing KPI frameworks or steering logics
- Strong hypothesis-driven mindset with experience in driver or impact analysis
- Ability to translate complex analytical relationships into business narratives
- Hands-on data work across multiple systems and team collaboration
- Strategic thinker with focus on measurable business impact
- Excellent English and solid German skills for stakeholder alignment
- Bonus: Experience in financial services or other regulated industries
Tasks
- Design a three-layer Journey KPI framework
- Connect priority journeys to diverse data sources
- Define KPI ownership and performance benchmarks
- Quantify the economic upside of closing experience gaps
- Conduct driver and root cause analyses
- Translate findings into prioritized improvement levers
- Establish hypothesis-driven journey performance reporting
- Design frameworks to measure initiative impact
- Integrate journey logic into management decision processes
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- SQL
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of DKB Code Factory and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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DKDKB Code Factory
Customer Journey Insights Analyst(m/w/x)
Berlin
Full-timeOn-siteExperienced
Nejo AI Summary
Designing KPI frameworks for finance products, connecting diverse data sources to quantify experience gaps. Advanced SQL skills and KPI framework design experience required. Close collaboration with product and UX teams.
Requirements
- Experience in Customer Analytics, Growth Analytics, Performance Management or Strategy
- Strong quantitative and analytical capabilities with advanced SQL skills
- Experience connecting survey data, behavioral analytics and business KPIs
- Experience designing and operationalizing KPI frameworks or steering logics
- Strong hypothesis-driven mindset with experience in driver or impact analysis
- Ability to translate complex analytical relationships into business narratives
- Hands-on data work across multiple systems and team collaboration
- Strategic thinker with focus on measurable business impact
- Excellent English and solid German skills for stakeholder alignment
- Bonus: Experience in financial services or other regulated industries
Tasks
- Design a three-layer Journey KPI framework
- Connect priority journeys to diverse data sources
- Define KPI ownership and performance benchmarks
- Quantify the economic upside of closing experience gaps
- Conduct driver and root cause analyses
- Translate findings into prioritized improvement levers
- Establish hypothesis-driven journey performance reporting
- Design frameworks to measure initiative impact
- Integrate journey logic into management decision processes
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- SQL
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of DKB Code Factory and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
DKB Code Factory
Industry
IT
Description
The company helps shape innovative finance products through user experience research and product development.
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