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DIDIOSNA Dierks & Söhne GmbH

Customer Claims & Product Improvement Manager(m/w/x)

Osnabrück
Full-timeRemoteExperienced

Investigating customer claims for specialized machinery at provider for food and pharma, collaborating with engineering and production. Proven claims management experience in machinery industries required. Cross-functional collaboration with engineering, sales, and production teams.

Requirements

  • Bachelor’s degree in Engineering, Management, or related field
  • Proven experience in claims management, ideally in mechanical engineering or machinery industries
  • Strong negotiation, analytical, and problem-solving skills
  • Excellent communication skills in English
  • Ability to work under pressure and manage multiple priorities
  • Strong project management capabilities, with experience in coordinating initiatives effectively
  • Knowledge of relevant legal and regulatory frameworks
  • Experience working in international or cross-cultural environments
  • Familiarity with claims management software and digital tools to streamline processes
  • Proven leadership skills, including training, coaching, and cross-departmental collaboration

Tasks

  • Investigate customer claims and product issues
  • Analyze complaint data to identify trends and root causes
  • Communicate clearly with customers about claim status and resolutions
  • Collaborate with engineering, sales, production, quality control, and legal teams
  • Refine product requirements based on customer claims and investigations
  • Implement corrective and preventive actions to reduce risks and costs
  • Develop policies and procedures to mitigate future claims
  • Lead root cause analyses and drive improvement initiatives
  • Monitor regulatory changes and maintain documentation for audits
  • Stay informed about regulations and industry best practices
  • Provide regular reports on claims trends and cost-saving initiatives

Work Experience

  • approx. 1 - 4 years

Education

  • Bachelor's degree

Languages

  • EnglishBusiness Fluent

Tools & Technologies

  • claims management software
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