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Customer Claims & Product Improvement Manager(m/w/x)
Investigating customer claims for specialized machinery at provider for food and pharma, collaborating with engineering and production. Proven claims management experience in machinery industries required. Cross-functional collaboration with engineering, sales, and production teams.
Requirements
- Bachelor’s degree in Engineering, Management, or related field
- Proven experience in claims management, ideally in mechanical engineering or machinery industries
- Strong negotiation, analytical, and problem-solving skills
- Excellent communication skills in English
- Ability to work under pressure and manage multiple priorities
- Strong project management capabilities, with experience in coordinating initiatives effectively
- Knowledge of relevant legal and regulatory frameworks
- Experience working in international or cross-cultural environments
- Familiarity with claims management software and digital tools to streamline processes
- Proven leadership skills, including training, coaching, and cross-departmental collaboration
Tasks
- Investigate customer claims and product issues
- Analyze complaint data to identify trends and root causes
- Communicate clearly with customers about claim status and resolutions
- Collaborate with engineering, sales, production, quality control, and legal teams
- Refine product requirements based on customer claims and investigations
- Implement corrective and preventive actions to reduce risks and costs
- Develop policies and procedures to mitigate future claims
- Lead root cause analyses and drive improvement initiatives
- Monitor regulatory changes and maintain documentation for audits
- Stay informed about regulations and industry best practices
- Provide regular reports on claims trends and cost-saving initiatives
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- claims management software
Not a perfect match?
- HuntsmanFull-timeRemoteExperiencedGeorgsmarienhütte
- DIOSNA Dierks & Söhne GmbH
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Customer Claims & Product Improvement Manager(m/w/x)
Investigating customer claims for specialized machinery at provider for food and pharma, collaborating with engineering and production. Proven claims management experience in machinery industries required. Cross-functional collaboration with engineering, sales, and production teams.
Requirements
- Bachelor’s degree in Engineering, Management, or related field
- Proven experience in claims management, ideally in mechanical engineering or machinery industries
- Strong negotiation, analytical, and problem-solving skills
- Excellent communication skills in English
- Ability to work under pressure and manage multiple priorities
- Strong project management capabilities, with experience in coordinating initiatives effectively
- Knowledge of relevant legal and regulatory frameworks
- Experience working in international or cross-cultural environments
- Familiarity with claims management software and digital tools to streamline processes
- Proven leadership skills, including training, coaching, and cross-departmental collaboration
Tasks
- Investigate customer claims and product issues
- Analyze complaint data to identify trends and root causes
- Communicate clearly with customers about claim status and resolutions
- Collaborate with engineering, sales, production, quality control, and legal teams
- Refine product requirements based on customer claims and investigations
- Implement corrective and preventive actions to reduce risks and costs
- Develop policies and procedures to mitigate future claims
- Lead root cause analyses and drive improvement initiatives
- Monitor regulatory changes and maintain documentation for audits
- Stay informed about regulations and industry best practices
- Provide regular reports on claims trends and cost-saving initiatives
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- claims management software
About the Company
DIOSNA Dierks & Söhne GmbH
Industry
Manufacturing
Description
Das Unternehmen ist ein führender Anbieter von Maschinen für die Food- und Pharmaindustrie.
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