New Job?Nejo!

The AI Job Search Engine

MY
Mytheresa.com GmbH
last mo.

Customer Care Specialist - GERMAN(m/w/x)

Leipzig
Full-timeOn-siteExperienced

Description

As a Customer Care Specialist, you will create meaningful connections with customers through personalized service, efficiently handling inquiries while collaborating with various teams to ensure a seamless experience.

Let AI find the perfect jobs for you!

Upload your CV and Nejo AI will find matching job offers for you.

Requirements

  • •Experience in customer service within luxury retail or relevant customer-facing roles
  • •Excellent communication and interpersonal skills
  • •Strong critical thinking and problem-solving skills
  • •Familiarity with customer communication and e-commerce-related technology
  • •Good computer skills, especially MS Office
  • •Conscientiousness when handling customer data
  • •Flexibility, resilience, and teamwork skills
  • •Native-level proficiency in German and excellent English skills; additional languages are a plus

Work Experience

approx. 1 - 4 years

Tasks

  • •Build lasting customer relationships
  • •Provide warm welcomes and personalized service
  • •Respond promptly to customer requests via phone and email
  • •Meet service and KPI standards consistently
  • •Establish and maintain a portfolio of relevant customers
  • •Collaborate with Payments, Customs, Warehouse, and Shipping teams

Tools & Technologies

MS Office

Languages

German – Native

English – Business Fluent

Benefits

More Vacation Days

  • •Up to 32 days of holiday

Learning & Development

  • •Language & e-learning courses

Corporate Discounts

  • •Staff discount of up to 30%
  • •Discounted membership for sports platforms & gyms

Free or Subsidized Food

  • •Discounted meals
  • •Exclusive canteen and roof terrace

Snacks & Drinks

  • •Free daily supply of hot drinks and fresh fruit

Bonuses & Incentives

  • •Attractive 'Refer a Friend' program

Retirement Plans

  • •Company pension scheme

Public Transport Subsidies

  • •Free local transport

Mental Health Support

  • •Individual support on mental health & well-being

Purpose-Driven Work

  • •Social Day

Competitive Pay

  • •Employee Share Purchase Plan
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Mytheresa.com GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
100+ Similar Jobs in Leipzig
  • Mytheresa.com GmbH

    Customer Care Specialist - KOREAN(m/w/x)

    Full-timeOn-siteExperienced
    München, Leipzig
  • Mytheresa.com GmbH

    Customer Care Specialist - DEUTSCH(m/w/x)

    Full-timeOn-siteJunior
    Leipzig
  • Mytheresa.com GmbH

    Personal Shopping Return Coordinator(m/w/x)

    Full-timeOn-siteExperienced
    Leipzig
  • Mytheresa.com GmbH

    Specialist Shipping(m/w/x)

    Full-timeOn-siteExperienced
    Leipzig
  • Mytheresa.com GmbH

    Specialist Versand(m/w/x)

    Full-timeOn-siteExperienced
    Leipzig
100+ View all similar jobs
Apply now