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Customer Care Specialist for Mercedes-German Speakers(m/w/x)

Bremen
Full-timeOn-siteExperienced
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Frontline support for Mercedes-Benz via calls, email, and chat, including roadside assistance and vehicle recovery. German C1 level and English B2 level required. Two extra annual payments and full relocation support.

Requirements

  • German C1 level
  • English B2 level
  • Strong communication and customer service skills
  • Advanced problem-solving and multitasking abilities
  • Comfort with PC apps, mobile platforms, basic network setups
  • Driver's license
  • Previous customer service or technical support experience

Tasks

  • Provide frontline customer support via calls, emails, and chat
  • Handle roadside assistance inquiries
  • Provide 24/7 breakdown support following safety guidelines
  • Arrange vehicle recovery to dealerships
  • Offer B2B and B2C customer support
  • Collect customer and vehicle information
  • Support Mercedes Me App and digital services
  • Assist with account login and digital service activation/deactivation
  • Process service purchases and online appointment bookings
  • Help customers with vehicle monitoring
  • Inform customers about service package features
  • Perform basic troubleshooting for digital services
  • Escalate complex issues to the Backdesk
  • Handle first-line customer service inquiries
  • Address warranty and maintenance appointment questions
  • Provide dealership details and workshop complaint resolution
  • Process goodwill requests
  • Answer list-price/tax inquiries
  • Provide general technical documentation support
  • Support demanding luxury clients in sensitive situations

Work Experience

  • approx. 1 - 4 years

Education

  • Compulsory education

Languages

  • German – Business Fluent
  • English – Business Fluent

Tools & Technologies

  • PC apps
  • mobile platforms
  • Android
  • iOS
  • basic network setups

Benefits

Additional Allowances

  • Two extra annual payments

Other Benefits

  • Full relocation support

Learning & Development

  • Paid training and onboarding
  • Free Greek language courses

Healthcare & Fitness

  • Health insurance

Career Advancement

  • Career development opportunities

Team Events

  • Social events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Next Job Abroad and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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