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BABaker Hughes Digital Solutions GmbH

Customer Advocate(m/w/x)

Wunstorf
Full-timeOn-siteExperienced
Green Job

In this role, you will act as the primary link between global customers and internal teams, ensuring technical issues are resolved while maintaining clear communication and accurate data.

Requirements

  • Bachelor’s degree or equivalent experience in customer support
  • Strong German and English communication skills
  • Helpful French or Spanish language skills
  • Excellent interpersonal skills
  • Ability to work remotely in a global team
  • Proficiency in MS Office tools
  • Experience with SAP and Salesforce preferred
  • Customer-focused mindset
  • Strong organizational and problem-solving skills

Tasks

  • Collaborate with global teams to reduce case backlogs
  • Coordinate with internal teams for issue resolution
  • Act as the primary customer point of contact
  • Communicate proactive and reactive status updates to customers
  • Document all customer interactions and case details
  • Handle global queries with cultural and social awareness
  • Monitor metrics and analyze performance reports
  • Identify data gaps and recommend process improvements
  • Support leadership and channel partner programs
  • Take ownership of cases to ensure resolution

Work Experience

approx. 1 - 4 years

Education

Bachelor's degree

Languages

GermanBusiness FluentEnglishBusiness FluentFrenchBasicSpanishBasic

Tools & Technologies

MS OfficeSAPSalesforce

Benefits

Flexible Working

  • Contemporary work-life balance policies

Mental Health Support

  • Wellbeing activities

Healthcare & Fitness

  • Comprehensive private medical care

Other Benefits

  • Life insurance
  • Disability programs
  • Additional voluntary benefits

Competitive Pay

  • Tailored financial programs
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Baker Hughes Digital Solutions GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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