Carl Zeiss Meditec AG
Senior Project Manager Service Integration(m/w/x)
Full-timeOn-siteSenior
Oberkochen
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CACarl Zeiss Meditec AG
CRM Salesforce Service Process Manager(m/w/x)
Oberkochen
Full-timeOn-siteExperienced
Nejo AI Summary
Aligning medical technology service processes with Salesforce CRM functionalities. Salesforce administration certification required. Hybrid work, 4-day work week.
Requirements
- Bachelor’s degree in business administration, information technology, service or related field
- Salesforce administration or development certification
- Proven Salesforce CRM management and implementation experience
- Strong understanding of medical technology service processes
- Project management certification (PMI -ACP / PMP / Prince 2 / PSM II, etc.) advantageous
- Practical experience with PM tools (JIRA / MS Project)
- Advanced Microsoft Excel skills (formulas, data cleaning, data manipulation)
- Willingness to travel as needed
- Excellent planning and strategic skills
- Organized and meticulous work style
- Excellent communication and interpersonal skills for training/workshops
- Ability to work collaboratively in fast-paced, dynamic environment
- Dynamic and adaptable mindset
- Strong communication and presentation skills
- Professional and deadline-oriented approach
- Ability to multitask and manage multiple projects
Tasks
- Support Salesforce CRM implementation workstreams
- Align service processes with CRM functionalities
- Provide service process expertise to HQ Service department
- Translate service business requirements into project deliverables
- Collect, define, and write user stories
- Assist service teams during CRM transition and post-implementation
- Consult on Salesforce CRM implementation success
- Collaborate with stakeholders to refine service process flow
- Refine CRM functionalities with stakeholders
- Develop and deliver (re)training concepts for country teams
- Provide consulting services for service process compliance
- Monitor service process execution quality
- Lead training sessions and workshops post-hyper care
- Incorporate implementation learnings into ongoing activities
- Analyze country feedback for process improvement opportunities
- Analyze implementation phase data for process improvement
- Integrate Salesforce capabilities into medical service offerings
- Align medical service offerings with strategic goals
- Collaborate with global HQ on demand and service requirements
- Ensure country organizations meet service requirements
- Gather insights from country organizations on Salesforce effectiveness
- Drive Salesforce implementation effectiveness across regions
- Stay updated on Salesforce CRM best practices
- Stay updated on industry trends for innovation
- Drive innovation to enhance patient care
Work Experience
- 3 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- Salesforce
- JIRA
- MS Project
- Microsoft Excel
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Carl Zeiss Meditec AG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- Carl Zeiss AG
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CACarl Zeiss Meditec AG
CRM Salesforce Service Process Manager(m/w/x)
Oberkochen
Full-timeOn-siteExperienced
Nejo AI Summary
Aligning medical technology service processes with Salesforce CRM functionalities. Salesforce administration certification required. Hybrid work, 4-day work week.
Requirements
- Bachelor’s degree in business administration, information technology, service or related field
- Salesforce administration or development certification
- Proven Salesforce CRM management and implementation experience
- Strong understanding of medical technology service processes
- Project management certification (PMI -ACP / PMP / Prince 2 / PSM II, etc.) advantageous
- Practical experience with PM tools (JIRA / MS Project)
- Advanced Microsoft Excel skills (formulas, data cleaning, data manipulation)
- Willingness to travel as needed
- Excellent planning and strategic skills
- Organized and meticulous work style
- Excellent communication and interpersonal skills for training/workshops
- Ability to work collaboratively in fast-paced, dynamic environment
- Dynamic and adaptable mindset
- Strong communication and presentation skills
- Professional and deadline-oriented approach
- Ability to multitask and manage multiple projects
Tasks
- Support Salesforce CRM implementation workstreams
- Align service processes with CRM functionalities
- Provide service process expertise to HQ Service department
- Translate service business requirements into project deliverables
- Collect, define, and write user stories
- Assist service teams during CRM transition and post-implementation
- Consult on Salesforce CRM implementation success
- Collaborate with stakeholders to refine service process flow
- Refine CRM functionalities with stakeholders
- Develop and deliver (re)training concepts for country teams
- Provide consulting services for service process compliance
- Monitor service process execution quality
- Lead training sessions and workshops post-hyper care
- Incorporate implementation learnings into ongoing activities
- Analyze country feedback for process improvement opportunities
- Analyze implementation phase data for process improvement
- Integrate Salesforce capabilities into medical service offerings
- Align medical service offerings with strategic goals
- Collaborate with global HQ on demand and service requirements
- Ensure country organizations meet service requirements
- Gather insights from country organizations on Salesforce effectiveness
- Drive Salesforce implementation effectiveness across regions
- Stay updated on Salesforce CRM best practices
- Stay updated on industry trends for innovation
- Drive innovation to enhance patient care
Work Experience
- 3 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- Salesforce
- JIRA
- MS Project
- Microsoft Excel
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Carl Zeiss Meditec AG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Carl Zeiss Meditec AG
Industry
Healthcare
Description
The company has been driving progress in ophthalmology and microsurgery for over 100 years, improving patients' lives worldwide.
Not a perfect match?
- Carl Zeiss Meditec AG
Senior Project Manager Service Integration(m/w/x)
Full-timeOn-siteSeniorOberkochen - Carl Zeiss AG
Salesforce Consultant - Service Cloud(m/w/x)
Full-timeOn-siteSeniorOberkochen - Carl Zeiss Vision GmbH
Sales Process Manager(m/w/x)
Full-timeOn-siteSeniorAalen - Carl Zeiss Vision GmbH
Digital Project Manager(m/w/x)
Full-timeOn-siteExperiencedAalen - Carl Zeiss Industrielle Messtechnik GmbH
Senior Project Manager Operational Excellence Services(m/w/x)
Full-timeOn-siteSeniorOberkochen