AKDB
Verwaltungsfachangestellte für den Kundenservice(m/w/x)
Full-timeWith HomeofficeExperienced
München, Nürnberg, Augsburg, Landshut, Würzburg, Bayreuth
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ABABB AG
Contact Center Support Specialist(m/w/x)
Friedberg
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Handling global service requests via phone, email, and chat for industrial efficiency solutions, coordinating technician feedback. Commercial education or similar qualifications required. Employee Share Acquisition Plan.
Requirements
- Skill in customer support methodologies
- Experience in customer support or service roles
- Advanced communication skills
- Passion for delivering exceptional customer experiences
- Degree in commercial education or similar qualifications
- Availability to work from 8:00 to 17:00
- Fluency in German and English
Tasks
- Receive and process global service requests via phone, email, and chat
- Clarify necessary information and direct requests to appropriate teams
- Manage service tickets from creation to follow-up
- Coordinate technician feedback and address complaints
- Support proactive maintenance planning
- Maintain and update master data
- Create reports and statistics
- Organize and archive operational documents
- Prepare and revise process descriptions and work instructions
Work Experience
- approx. 1 - 4 years
Education
- Vocational certification
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Retirement Plans
- Retirement Plan
Flexible Working
- Flexible work practices
Competitive Pay
- Employee Share Acquisition Plan
Learning & Development
- Learning & development offering
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of ABB AG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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ABABB AG
Contact Center Support Specialist(m/w/x)
Friedberg
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Handling global service requests via phone, email, and chat for industrial efficiency solutions, coordinating technician feedback. Commercial education or similar qualifications required. Employee Share Acquisition Plan.
Requirements
- Skill in customer support methodologies
- Experience in customer support or service roles
- Advanced communication skills
- Passion for delivering exceptional customer experiences
- Degree in commercial education or similar qualifications
- Availability to work from 8:00 to 17:00
- Fluency in German and English
Tasks
- Receive and process global service requests via phone, email, and chat
- Clarify necessary information and direct requests to appropriate teams
- Manage service tickets from creation to follow-up
- Coordinate technician feedback and address complaints
- Support proactive maintenance planning
- Maintain and update master data
- Create reports and statistics
- Organize and archive operational documents
- Prepare and revise process descriptions and work instructions
Work Experience
- approx. 1 - 4 years
Education
- Vocational certification
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Retirement Plans
- Retirement Plan
Flexible Working
- Flexible work practices
Competitive Pay
- Employee Share Acquisition Plan
Learning & Development
- Learning & development offering
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of ABB AG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
ABB AG
Industry
IT
Description
Das Unternehmen ist ein globaler Marktführer, der Industrien dabei unterstützt, effizienter und umweltfreundlicher zu arbeiten.
Not a perfect match?
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