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Döhler

Commercial Excellence Manager(m/w/x)

Darmstadt
Full-timeOn-siteExperienced
AI/ML

Driving commercial process improvements with AI-powered solutions for global food ingredient producer. 3+ years in project management or CRM experience required. Family-owned company with informal atmosphere.

Requirements

  • Bachelor’s degree in Business, Sales, Marketing, or related field
  • Over 3 years of experience in project management, process excellence, CRM, digital transformation, or comparable business role
  • Experience with CRM platforms (preferably SAP Sales & Service Cloud), digital business applications, and data-driven decision-making
  • Ability to analyze business challenges, identify improvement opportunities, and translate requirements into scalable solutions
  • Experience leading initiatives from concept through implementation, testing, rollout, training, and user adoption
  • Strong communication and collaboration skills
  • Ability to work effectively across business and technical teams
  • Hands-on, proactive, and solution-oriented mindset
  • Passion for AI, automation, innovation, and continuous improvement

Tasks

  • Identify business challenges
  • Lead process improvements
  • Enable scalable solutions
  • Leverage AI-powered solutions
  • Enhance user experience
  • Design SAP ESM solutions
  • Roll out global SAP ESM
  • Standardize service processes
  • Lead transformation initiatives
  • Brief IT on business requirements
  • Test and roll out solutions
  • Train and ensure adoption
  • Evolve CRM landscape
  • Collaborate with global stakeholders
  • Deliver training concepts
  • Elevate sales capabilities
  • Ensure sustainable adoption
  • Bring external best practices
  • Challenge the status quo
  • Advance customer engagement
  • Improve operational excellence

Work Experience

  • 3 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • EnglishBusiness Fluent

Tools & Technologies

  • SAP Sales & Service Cloud
  • CRM platforms
  • AI
  • automation

Benefits

Informal Culture

  • Friendly and informal atmosphere
  • Family-owned company
  • Flat hierarchies
  • Short communication channels
  • Helpful colleagues

Purpose-Driven Work

  • Opportunity to take on responsibilities

Modern Equipment

  • Access to state-of-the-art technologies

Bonuses & Incentives

  • Anniversary payments
  • Special payments
  • Employee referral bonuses

Team Events

  • Christmas parties
  • Events
  • Onboarding event

Competitive Pay

  • Financial benefits

Corporate Discounts

  • Online shop discounts
  • IT leasing discounts
  • Mobile phone contract discounts
  • Shopping discounts
  • Travel discounts

Learning & Development

  • Individual training
  • Döhler Academy
  • Internal training programs
  • External training programs
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Döhler and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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