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Commercial Excellence Manager(m/w/x)
Driving commercial process improvements with AI-powered solutions for global food ingredient producer. 3+ years in project management or CRM experience required. Family-owned company with informal atmosphere.
Requirements
- Bachelor’s degree in Business, Sales, Marketing, or related field
- Over 3 years of experience in project management, process excellence, CRM, digital transformation, or comparable business role
- Experience with CRM platforms (preferably SAP Sales & Service Cloud), digital business applications, and data-driven decision-making
- Ability to analyze business challenges, identify improvement opportunities, and translate requirements into scalable solutions
- Experience leading initiatives from concept through implementation, testing, rollout, training, and user adoption
- Strong communication and collaboration skills
- Ability to work effectively across business and technical teams
- Hands-on, proactive, and solution-oriented mindset
- Passion for AI, automation, innovation, and continuous improvement
Tasks
- Identify business challenges
- Lead process improvements
- Enable scalable solutions
- Leverage AI-powered solutions
- Enhance user experience
- Design SAP ESM solutions
- Roll out global SAP ESM
- Standardize service processes
- Lead transformation initiatives
- Brief IT on business requirements
- Test and roll out solutions
- Train and ensure adoption
- Evolve CRM landscape
- Collaborate with global stakeholders
- Deliver training concepts
- Elevate sales capabilities
- Ensure sustainable adoption
- Bring external best practices
- Challenge the status quo
- Advance customer engagement
- Improve operational excellence
Work Experience
- 3 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- SAP Sales & Service Cloud
- CRM platforms
- AI
- automation
Benefits
Informal Culture
- Friendly and informal atmosphere
- Family-owned company
- Flat hierarchies
- Short communication channels
- Helpful colleagues
Purpose-Driven Work
- Opportunity to take on responsibilities
Modern Equipment
- Access to state-of-the-art technologies
Bonuses & Incentives
- Anniversary payments
- Special payments
- Employee referral bonuses
Team Events
- Christmas parties
- Events
- Onboarding event
Competitive Pay
- Financial benefits
Corporate Discounts
- Online shop discounts
- IT leasing discounts
- Mobile phone contract discounts
- Shopping discounts
- Travel discounts
Learning & Development
- Individual training
- Döhler Academy
- Internal training programs
- External training programs
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Commercial Excellence Manager(m/w/x)
Driving commercial process improvements with AI-powered solutions for global food ingredient producer. 3+ years in project management or CRM experience required. Family-owned company with informal atmosphere.
Requirements
- Bachelor’s degree in Business, Sales, Marketing, or related field
- Over 3 years of experience in project management, process excellence, CRM, digital transformation, or comparable business role
- Experience with CRM platforms (preferably SAP Sales & Service Cloud), digital business applications, and data-driven decision-making
- Ability to analyze business challenges, identify improvement opportunities, and translate requirements into scalable solutions
- Experience leading initiatives from concept through implementation, testing, rollout, training, and user adoption
- Strong communication and collaboration skills
- Ability to work effectively across business and technical teams
- Hands-on, proactive, and solution-oriented mindset
- Passion for AI, automation, innovation, and continuous improvement
Tasks
- Identify business challenges
- Lead process improvements
- Enable scalable solutions
- Leverage AI-powered solutions
- Enhance user experience
- Design SAP ESM solutions
- Roll out global SAP ESM
- Standardize service processes
- Lead transformation initiatives
- Brief IT on business requirements
- Test and roll out solutions
- Train and ensure adoption
- Evolve CRM landscape
- Collaborate with global stakeholders
- Deliver training concepts
- Elevate sales capabilities
- Ensure sustainable adoption
- Bring external best practices
- Challenge the status quo
- Advance customer engagement
- Improve operational excellence
Work Experience
- 3 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- SAP Sales & Service Cloud
- CRM platforms
- AI
- automation
Benefits
Informal Culture
- Friendly and informal atmosphere
- Family-owned company
- Flat hierarchies
- Short communication channels
- Helpful colleagues
Purpose-Driven Work
- Opportunity to take on responsibilities
Modern Equipment
- Access to state-of-the-art technologies
Bonuses & Incentives
- Anniversary payments
- Special payments
- Employee referral bonuses
Team Events
- Christmas parties
- Events
- Onboarding event
Competitive Pay
- Financial benefits
Corporate Discounts
- Online shop discounts
- IT leasing discounts
- Mobile phone contract discounts
- Shopping discounts
- Travel discounts
Learning & Development
- Individual training
- Döhler Academy
- Internal training programs
- External training programs
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Döhler
Industry
Food
Description
The company is a leading global producer of natural ingredients and solutions for the food, beverage, lifestyle and nutrition industries.
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