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CECelonis

Client Value Partner - Retail(m/w/x)

München
Full-timeWith Home OfficeSenior
AI/ML
Data Science

Embedding Process Intelligence into C-level strategic objectives for retail clients. Minimum 15 years customer success or strategy consulting experience required. 24 weeks paid parental leave for primary carers, unlimited PTO.

Requirements

  • Managing executive relationships
  • Driving profitable growth
  • Blending industry expertise with analytical and consulting skills
  • Minimum 15 years relevant customer success, strategy consulting, or related experience
  • MBA strongly preferred
  • Driving large scale transformation programs
  • Process re-engineering engagements
  • Implementations
  • Experience with AI-based transformation (strong plus)
  • Deep exposure to successful change management practices
  • Experience with successful change management practices
  • Ability to navigate large global organizations
  • Power of persuasion through data, facts and confidence
  • Successfully work with internal resources to design, pitch and sell opportunities
  • Natural and consultative approach engaging senior executives
  • Strong team player
  • Patient and entrepreneurial leadership style
  • Project management: ability to organize and manage multiple streams
  • Strong communication skills
  • Ability to translate Celonis use cases into customer business landscape
  • Self-motivated, proactive team player
  • Ability to thrive in fast-paced, collaborative, and ambiguous environments
  • Ability to thrive with various stakeholders
  • Willingness to travel to meet customer stakeholder needs

Tasks

  • Lead and manage extensive teams of Celonis experts
  • Develop strong relationships with C-level executives
  • Embed Celonis into strategic objectives of key stakeholders
  • Ensure proper staffing with global cross-functional teams
  • Mentor customers on organization design and Center of Excellence maturation
  • Coach and provide feedback to team members
  • Drive the end-to-end customer value journey
  • Influence key stakeholders with executive communication
  • Establish Celonis program roadmap and value plans
  • Resolve customer escalations efficiently
  • Internalize customer strategy and align Celonis delivery
  • Support customers in solving business-critical problems
  • Ensure high-quality, on-time project completion
  • Meet usage and adoption targets
  • Organize and lead customer advisory boards
  • Gather and implement customer feedback
  • Advocate for customer needs within the company
  • Collaborate on customer advocacy strategies
  • Promote customer presence at key events
  • Serve as a Celonis leader at conferences and webinars
  • Contribute to thought leadership publications
  • Collaborate on innovation and new asset development
  • Enhance value engineering team effectiveness with playbooks and tools

Work Experience

  • 15 years

Education

  • Master's degree

Languages

  • EnglishBusiness Fluent

Benefits

Competitive Pay

  • Restricted Stock Units (RSUs)

Additional Allowances

  • Merit-based refresh grants

Generous Parental Leave

  • 24 weeks paid parental leave (primary carers)
  • 12 weeks paid parental leave (supporting carers)

More Vacation Days

  • Unlimited PTO
  • Generous PTO

Flexible Working

  • Flexible hybrid work model

Mentorship & Coaching

  • Mentorship programs

Learning & Development

  • Dedicated learning platform

Healthcare & Fitness

  • Subsidized Wellhub memberships

Mental Health Support

  • Mental health counseling
  • Wellness Weeks

Social Impact

  • Paid time off for Impact Days
  • Inclusion Think Tank participation

Other Benefits

  • Inclusion Days participation
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Celonis and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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