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Client Engagement Business Analyst Intern - June / July 2026(m/w/x)
Client data analysis for regional markets, CRM KPI updates, clienteling tool training pack development for a global luxury brand. Master's Degree program enrollment and strong data crunching skills essential. Cross-departmental projects with IT and Digital teams.
Requirements
- Enrollment in a Master's Degree program (Engineering, Business School, Specialised Master)
- Analytical mindset and ease with database and data crunching
- Detail-oriented and excellent organisational abilities
- Strong communication and interpersonal skills
- Fluency in English
- Proficiency in Microsoft Office Suite, Adobe, and BI
- Fluency in French
- Spanish and Portuguese as a plus
Tasks
- Gather and analyze client data using various tools
- Update monthly CRM KPIs
- Assist in creating the training pack for the clienteling tool
- Provide key insights about clients to regional markets
- Support cross-department projects with IT and Digital teams
- Coordinate communication between the global and regional digital teams
- Share digital communication tools for 1-to-1 communication with markets
- Manage orders for printed communication tools and client gifts
- Collect and share market feedback with regional and global teams
- Update and nurture the monthly marketing newsletter for regional markets
- Analyze results of client communication campaigns
- Disseminate global service guidelines within the region
- Coordinate mystery shopping waves and results with external agencies and local teams
- Collaborate with the European team on Chanel Customer Service coordination
- Ensure regional boutique page information is up to date
Education
- Currently in higher education
Languages
- English – Business Fluent
- French – Business Fluent
- Spanish – Basic
- Portuguese – Basic
Tools & Technologies
- Microsoft Office Suite
- Adobe
- BI
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Client Engagement Business Analyst Intern - June / July 2026(m/w/x)
Client data analysis for regional markets, CRM KPI updates, clienteling tool training pack development for a global luxury brand. Master's Degree program enrollment and strong data crunching skills essential. Cross-departmental projects with IT and Digital teams.
Requirements
- Enrollment in a Master's Degree program (Engineering, Business School, Specialised Master)
- Analytical mindset and ease with database and data crunching
- Detail-oriented and excellent organisational abilities
- Strong communication and interpersonal skills
- Fluency in English
- Proficiency in Microsoft Office Suite, Adobe, and BI
- Fluency in French
- Spanish and Portuguese as a plus
Tasks
- Gather and analyze client data using various tools
- Update monthly CRM KPIs
- Assist in creating the training pack for the clienteling tool
- Provide key insights about clients to regional markets
- Support cross-department projects with IT and Digital teams
- Coordinate communication between the global and regional digital teams
- Share digital communication tools for 1-to-1 communication with markets
- Manage orders for printed communication tools and client gifts
- Collect and share market feedback with regional and global teams
- Update and nurture the monthly marketing newsletter for regional markets
- Analyze results of client communication campaigns
- Disseminate global service guidelines within the region
- Coordinate mystery shopping waves and results with external agencies and local teams
- Collaborate with the European team on Chanel Customer Service coordination
- Ensure regional boutique page information is up to date
Education
- Currently in higher education
Languages
- English – Business Fluent
- French – Business Fluent
- Spanish – Basic
- Portuguese – Basic
Tools & Technologies
- Microsoft Office Suite
- Adobe
- BI
About the Company
CHANEL
Industry
Fashion
Description
Das Unternehmen CHANEL legt Wert auf eine inklusive Kultur, die persönliches Wachstum fördert und zur kollektiven Weiterentwicklung beiträgt.
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