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Client Delivery Manager(m/w/x)
Description
As the primary link between the company and its cloud customers, you'll drive end-to-end engagement while ensuring service excellence and helping clients maximize the value of their digital transformation.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Work experience of 5-7 years
- •Excellent customer focus and networking skills
- •Knowledge of functional business processes
- •Project Management Fundamentals
- •Infrastructure know-how and technical understanding
- •Understanding of Cloud business and SAP
- •Understanding of escalation handling and procedures
- •Willingness to undergo governmental security clearance
- •Bachelor’s degree in relevant field
- •Willingness to undergo governmental security clearance
Education
Tasks
- •Act as the primary contact for European Sovereign Cloud customers
- •Drive end-to-end customer onboarding and engagement
- •Conduct service and business planning meetings
- •Explain cloud strategies and promote S/4HANA adoption
- •Lead regular business reviews to discuss service quality
- •De-escalate critical situations and manage support requirements
- •Coordinate customer release and maintenance schedules
- •Manage delivery scope, budget, and project milestones
- •Facilitate root cause analysis with operations teams
- •Identify upsell opportunities and support renewal processes
- •Monitor customer satisfaction and review SLA service credits
- •Manage commercial change requests and pricing overviews
Tools & Technologies
Languages
English – Business Fluent
- SAPFull-timeWith HomeofficeSeniorWalldorf
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Client Delivery Manager(m/w/x)
The AI Job Search Engine
Description
As the primary link between the company and its cloud customers, you'll drive end-to-end engagement while ensuring service excellence and helping clients maximize the value of their digital transformation.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Work experience of 5-7 years
- •Excellent customer focus and networking skills
- •Knowledge of functional business processes
- •Project Management Fundamentals
- •Infrastructure know-how and technical understanding
- •Understanding of Cloud business and SAP
- •Understanding of escalation handling and procedures
- •Willingness to undergo governmental security clearance
- •Bachelor’s degree in relevant field
- •Willingness to undergo governmental security clearance
Education
Tasks
- •Act as the primary contact for European Sovereign Cloud customers
- •Drive end-to-end customer onboarding and engagement
- •Conduct service and business planning meetings
- •Explain cloud strategies and promote S/4HANA adoption
- •Lead regular business reviews to discuss service quality
- •De-escalate critical situations and manage support requirements
- •Coordinate customer release and maintenance schedules
- •Manage delivery scope, budget, and project milestones
- •Facilitate root cause analysis with operations teams
- •Identify upsell opportunities and support renewal processes
- •Monitor customer satisfaction and review SLA service credits
- •Manage commercial change requests and pricing overviews
Tools & Technologies
Languages
English – Business Fluent
About the Company
SAP
Industry
IT
Description
SAP innovations help over four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
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