Description

In this role, you will build lasting client relationships while delivering exceptional service. Your day-to-day responsibilities will involve engaging with clients, curating looks based on trends, and ensuring smooth store operations, all while meeting sales and CRM targets.

Requirements

• •Exceptional clientele and customer relationship building skills
• •Strong verbal and written communication skills
• •Ability to work a flexible schedule
• •Second languages as a plus
• •Action-oriented and drive for results
• •Problem-solving skills
• •Team player

Tasks

• •Master the client journey to build long-term relationships
• •Engage proactively with existing and potential clients
• •Deliver impeccable Valentino Couture Service at every phase
• •Achieve CRM targets through active engagement
• •Implement personalized reach-out campaigns
• •Utilize clienteling tools to complete CRM tasks on time
• •Capture client data and note qualitative information
• •Know your portfolio of customers and their preferences
• •Work consistently to meet sales, KPIs, and CRM targets
• •Discover clients' needs and guide them across all brand categories
• •Curate looks based on current fashion and seasonal trends
• •Develop strong product and fit knowledge through training
• •Prepare for client appointments by researching preferences
• •Organize merchandise and create a welcoming environment
• •Stay informed about new arrivals and seasonal events
• •Assist with sales and after-sales activities
• •Ensure product maintenance and replenish stock on the floor
• •Know warehouse stock to maximize sales opportunities
• •Collaborate with the team for seamless store operations
• •Liaise with the Visual team to follow display guidelines