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Clerk Customer Service(m/w/x)
Client support for global freight forwarding and logistics services, including order entry in transport management system. Commercial training in forwarding/logistics and telephone customer service experience required. Daily interaction with international clients.
Requirements
- Completed commercial training as Clerk for forwarding and logistics services or similar
- Experience in telephone customer service and complaints management
- Excellent communication skills and experience in direct customer contact
- Confident German/English language skills, both written and spoken
- Good knowledge of MS Office
- Flexibility, ability to work in a team, independent working style, structured and commitment
- Organizational skills
- Conscientious and result-oriented way of working
- CargoWise knowledge is an advantage
Tasks
- Support national and international clients
- Handle inquiries and complaints
- Prepare offers for customers
- Enter orders in the transport management system
- Verify invoices and communicate with service providers
- Collaborate with customs and transport planning teams
- Develop and optimize processes
- Track shipments and generate reports
- Ensure customer-specific KPIs are met
Work Experience
- approx. 1 - 4 years
Education
- Vocational certification
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- CargoWise
- MS Office
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Clerk Customer Service(m/w/x)
Client support for global freight forwarding and logistics services, including order entry in transport management system. Commercial training in forwarding/logistics and telephone customer service experience required. Daily interaction with international clients.
Requirements
- Completed commercial training as Clerk for forwarding and logistics services or similar
- Experience in telephone customer service and complaints management
- Excellent communication skills and experience in direct customer contact
- Confident German/English language skills, both written and spoken
- Good knowledge of MS Office
- Flexibility, ability to work in a team, independent working style, structured and commitment
- Organizational skills
- Conscientious and result-oriented way of working
- CargoWise knowledge is an advantage
Tasks
- Support national and international clients
- Handle inquiries and complaints
- Prepare offers for customers
- Enter orders in the transport management system
- Verify invoices and communicate with service providers
- Collaborate with customs and transport planning teams
- Develop and optimize processes
- Track shipments and generate reports
- Ensure customer-specific KPIs are met
Work Experience
- approx. 1 - 4 years
Education
- Vocational certification
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- CargoWise
- MS Office
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Morrison Express Corporation
Industry
Logistics
Description
Das Unternehmen ist ein führender globaler Anbieter von Speditions- und Logistikdiensten mit ehrgeizigen Wachstumsplänen.
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