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Chief of Staff to the Global Chief Customer Officer (CCO)(m/w/x)
Driving revenue growth through customer expansion programs and at-risk account interventions. High proficiency applying AI to strategic planning required. Direct C-suite partnership, 5+ years consulting/IB/tech experience.
Requirements
- 5+ years experience in top tier Management Consulting, Investment Banking, high-growth tech, or similar
- High proficiency applying AI to amplify output and strategic planning
- Habit of continuous professional development for AI technology
- Hands-on partnership with C-suite/CXO leaders
- Synthesize business, financial, and operational information into actionable insights
- Mastery of project management
- Mastery of organizational alignment
- Mastery of driving cross-functional outcomes
- Strong analytical skills
- Experience with leading SaaS tools
- Ability to thrive in highly ambiguous environments
- Track record of building structure and clarity in fluid priorities
Tasks
- Direct focus on critical revenue-impacting opportunities
- Lead customer expansion programs
- Manage at-risk account interventions
- Optimize Net Revenue Retention (NRR) pilots
- Scale impactful customer onboarding and support
- Synthesize dashboards and KPIs
- Provide recommendations on customer journey
- Lead staff meetings and Quarterly Business Reviews
- Track and ensure project follow-up
- Identify and resolve team bottlenecks
- Anticipate cross-team dependencies
- Accelerate revenue-driving initiatives
- Prepare executive and board-level materials
- Facilitate transparent communication
- Represent the CCO in key forums
- Drive proactive, solutions-focused outcomes
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- AI
- Salesforce
- ThoughtSpot
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Chief of Staff to the Global Chief Customer Officer (CCO)(m/w/x)
Driving revenue growth through customer expansion programs and at-risk account interventions. High proficiency applying AI to strategic planning required. Direct C-suite partnership, 5+ years consulting/IB/tech experience.
Requirements
- 5+ years experience in top tier Management Consulting, Investment Banking, high-growth tech, or similar
- High proficiency applying AI to amplify output and strategic planning
- Habit of continuous professional development for AI technology
- Hands-on partnership with C-suite/CXO leaders
- Synthesize business, financial, and operational information into actionable insights
- Mastery of project management
- Mastery of organizational alignment
- Mastery of driving cross-functional outcomes
- Strong analytical skills
- Experience with leading SaaS tools
- Ability to thrive in highly ambiguous environments
- Track record of building structure and clarity in fluid priorities
Tasks
- Direct focus on critical revenue-impacting opportunities
- Lead customer expansion programs
- Manage at-risk account interventions
- Optimize Net Revenue Retention (NRR) pilots
- Scale impactful customer onboarding and support
- Synthesize dashboards and KPIs
- Provide recommendations on customer journey
- Lead staff meetings and Quarterly Business Reviews
- Track and ensure project follow-up
- Identify and resolve team bottlenecks
- Anticipate cross-team dependencies
- Accelerate revenue-driving initiatives
- Prepare executive and board-level materials
- Facilitate transparent communication
- Represent the CCO in key forums
- Drive proactive, solutions-focused outcomes
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- AI
- Salesforce
- ThoughtSpot
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Navan
Industry
Other
Description
The company aims to make travel seamless and empowering, focusing on enhancing traveler experiences.
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