Bitpanda
Manager, Customer Care(m/w/x)
Full-timeWith HomeofficeSenior
Wien, Berlin
New Job?Nejo!
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BIBitpanda
Associate, Customer Care - Livechat(m/w/x)
Wien, Berlin
Full-timeWith Home OfficeEntry Level
Nejo AI Summary
Resolving user issues via live chat and tickets for a fintech platform with 6M+ users. Fluent English and B1 German (or other EU language) for simple conversations required. 25 days remote work from anywhere, stock option plan included.
Requirements
- Some customer-facing experience (hospitality, retail, reception, etc.)
- Fluent English and at least B1 German or any other EU language (for simple conversations)
- Empathy, friendliness, and enjoyment of helping people
- Calmness and reliability under pressure
- Curiosity about fintech, investing, or crypto and eagerness to learn
- Willingness to learn tools and processes (no prior experience needed)
Tasks
- Provide clear, friendly, and timely support.
- Engage with users via live chat and tickets.
- Solve everyday customer issues.
- Ensure a smooth and positive customer experience.
- Learn internal tools and processes.
- Share feedback to improve user support.
- Work planned shifts, including evenings and weekends.
Education
- Compulsory education
Languages
- English – Business Fluent
- German – Basic
Benefits
Flexible Working
- Hybrid working model
- 25 days remote work from anywhere
Competitive Pay
- Competitive total compensation
- Stock option plan
Mentorship & Coaching
- Confidential coaching
Mental Health Support
- Counselling
- Mental health resources
More Vacation Days
- 3 additional days off in 2026
Learning & Development
- Unlimited Udemy access
Corporate Discounts
- Discounts, rewards, and perks
- Exclusive Bitpanda merchandise
Generous Parental Leave
- 8 weeks gender-neutral new parent leave
Additional Allowances
- Dedicated home office budget
Free or Subsidized Food
- Free onsite dining
- Freshly prepared lunches and snacks
Job Security
- Tenure recognition and rewards
Team Events
- Company events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Bitpanda and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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BIBitpanda
Associate, Customer Care - Livechat(m/w/x)
Wien, Berlin
Full-timeWith Home OfficeEntry Level
Nejo AI Summary
Resolving user issues via live chat and tickets for a fintech platform with 6M+ users. Fluent English and B1 German (or other EU language) for simple conversations required. 25 days remote work from anywhere, stock option plan included.
Requirements
- Some customer-facing experience (hospitality, retail, reception, etc.)
- Fluent English and at least B1 German or any other EU language (for simple conversations)
- Empathy, friendliness, and enjoyment of helping people
- Calmness and reliability under pressure
- Curiosity about fintech, investing, or crypto and eagerness to learn
- Willingness to learn tools and processes (no prior experience needed)
Tasks
- Provide clear, friendly, and timely support.
- Engage with users via live chat and tickets.
- Solve everyday customer issues.
- Ensure a smooth and positive customer experience.
- Learn internal tools and processes.
- Share feedback to improve user support.
- Work planned shifts, including evenings and weekends.
Education
- Compulsory education
Languages
- English – Business Fluent
- German – Basic
Benefits
Flexible Working
- Hybrid working model
- 25 days remote work from anywhere
Competitive Pay
- Competitive total compensation
- Stock option plan
Mentorship & Coaching
- Confidential coaching
Mental Health Support
- Counselling
- Mental health resources
More Vacation Days
- 3 additional days off in 2026
Learning & Development
- Unlimited Udemy access
Corporate Discounts
- Discounts, rewards, and perks
- Exclusive Bitpanda merchandise
Generous Parental Leave
- 8 weeks gender-neutral new parent leave
Additional Allowances
- Dedicated home office budget
Free or Subsidized Food
- Free onsite dining
- Freshly prepared lunches and snacks
Job Security
- Tenure recognition and rewards
Team Events
- Company events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Bitpanda and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Bitpanda
Industry
FinancialServices
Description
The company simplifies wealth creation through a user-friendly platform for investing in cryptocurrencies, stocks, and commodities.
Not a perfect match?
- Bitpanda
Manager, Customer Care(m/w/x)
Full-timeWith HomeofficeSeniorWien, Berlin - Concentrix Austria GmbH
Kundenbetreuer für ein E-Health Unternehmen(m/w/x)
Full-timeWith HomeofficeEntry LevelWienfrom 2,005.27 / month - Bitpanda
Phone Support Agent(m/w/x)
Full-timeWith HomeofficeExperiencedWien, Berlin - Concentrix Austria GmbH
Kundenberater(m/w/x)
Full-time/Part-timeWith HomeofficeCareer ChangerWienfrom 2,005.27 / month - Concentrix Austria GmbH
Kundenberater für einen Lebensmitteleinzelhändler(m/w/x)
Full-time/Part-timeWith HomeofficeEntry LevelWienfrom 2,005.27 / month