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Arabic Backend Gamer Support Specialist(m/w/x)
Backend technical support for Arabic-speaking gamers, troubleshooting gameplay and account issues. Fluency in Arabic and English required. Paid relocation to Bulgaria, apartment search assistance.
Requirements
- Fluency in Arabic (written and spoken)
- Fluency in English (written and spoken)
- Strong technical aptitude
- Problem-solving skills
- Passion for gaming
- Thorough understanding of gaming platforms
- Thorough understanding of gaming environments
- Previous experience in gamer support
- Previous experience in technical support roles
- Excellent communication skills
- Excellent interpersonal skills
- Willingness to relocate to Sofia, Bulgaria
- Ability to work independently
- Ability to work within a team
- High School education or equivalent
Tasks
- Provide backend technical support to Arabic-speaking gamers
- Troubleshoot technical issues affecting gameplay
- Troubleshoot technical issues affecting user accounts
- Collaborate with development teams to resolve complex problems
- Collaborate with development teams to improve gaming services
- Document support interactions accurately
- Document support interactions efficiently
- Monitor system performance
- Report bugs or glitches
- Maintain up-to-date knowledge of the gaming platform
- Maintain up-to-date knowledge of gaming features
- Maintain up-to-date knowledge of gaming updates
Education
- High school diploma
Languages
- Arabic – Native
- English – Native
Benefits
Other Benefits
- Paid relocation to Bulgaria
- Assistance finding apartment
Learning & Development
- Paid training
Career Advancement
- Career growth possibilities
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Arabic Backend Gamer Support Specialist(m/w/x)
Backend technical support for Arabic-speaking gamers, troubleshooting gameplay and account issues. Fluency in Arabic and English required. Paid relocation to Bulgaria, apartment search assistance.
Requirements
- Fluency in Arabic (written and spoken)
- Fluency in English (written and spoken)
- Strong technical aptitude
- Problem-solving skills
- Passion for gaming
- Thorough understanding of gaming platforms
- Thorough understanding of gaming environments
- Previous experience in gamer support
- Previous experience in technical support roles
- Excellent communication skills
- Excellent interpersonal skills
- Willingness to relocate to Sofia, Bulgaria
- Ability to work independently
- Ability to work within a team
- High School education or equivalent
Tasks
- Provide backend technical support to Arabic-speaking gamers
- Troubleshoot technical issues affecting gameplay
- Troubleshoot technical issues affecting user accounts
- Collaborate with development teams to resolve complex problems
- Collaborate with development teams to improve gaming services
- Document support interactions accurately
- Document support interactions efficiently
- Monitor system performance
- Report bugs or glitches
- Maintain up-to-date knowledge of the gaming platform
- Maintain up-to-date knowledge of gaming features
- Maintain up-to-date knowledge of gaming updates
Education
- High school diploma
Languages
- Arabic – Native
- English – Native
Benefits
Other Benefits
- Paid relocation to Bulgaria
- Assistance finding apartment
Learning & Development
- Paid training
Career Advancement
- Career growth possibilities
About the Company
Mercier Consultancy
Industry
Entertainment
Description
Mercier Consultancy provides customer care for climate technology solutions, assisting German-speaking customers and contributing to a sustainable future.
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